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Virtual Receptionists or Answering Services: How To Choose?

Virtual Receptionists or Answering Services on a cell phone

When you’re interacting with a prospect or a returning customer, especially when they’re inquiring about sales, it’s important to direct all your attention to them. At that moment, they are your most important customer. And if they feel valued, they’re more likely to keep coming back! However, it’s understandable that you might not have the … Read more

Virtual Receptionists: Ways They Can Improve Customer Loyalty for Your Company

Virtual Receptionists on the phone for customer loyalty

According to the Harvard Business Review, investing in new customers can be anywhere from 5 and 25 times more expensive than retaining existing ones. This is especially true now that the link between companies and customers is closer than ever because of the internet and social media. Having a team of virtual and remote receptionists … Read more

When Should You Hire a Virtual Receptionist?

Virtual Receptionist on the phone

From accounting to email responses, lots of business processes today can be fully automated. Companies big and small are investing in these automation services so they can free up workers to do more important tasks. Still, sometimes employees and even C-level executives take on too much and wear too many hats. While these efforts can … Read more

Remote Work & Virtual Receptionist Services

Remote Work & Virtual Receptionist Services on a phone

Many companies have moved to remote work due to COVID-19 and trying to slow the spread, and though working from home may be safer for many, it can be difficult for some professions. Homes are noisy, have distractions, and with students often learning from home as well, it can be hard to be on the … Read more

What Does a Live Virtual Receptionist Service Do?

people on the phone with Live Virtual Receptionist Service

Live virtual receptionists can take away a lot of the busywork you or your employees often have to wade through. This leaves you time to finish your main duties and focus on your most important functions – like providing excellent service and products to your customers or clients! Whether you are an independent contractor who … Read more

Take Your Office Anywhere with Live Receptionist Services

woman on the phone with Live Receptionist Services

Live receptionist services (or a virtual receptionist) performs the same tasks as your in-house receptionist, but of course, they work remotely, or virtually. They can handle incoming calls, take messages, transfer calls, make outgoing calls, book appointments, remind clients and patients of appointments, and more! And in the era of COVID-19 when you may or … Read more

Safety Features of Virtual Receptionists

man on the phone with Safety Features of Virtual Receptionists

Call centers handle a large amount of confidential customer data regardless of what industry you are in. From helping customers with technical support to processing orders by phone, even medical answering services, or scheduling appointments, your virtual receptionist needs to operate with safety and data confidentiality first and foremost in their mind. Because of access … Read more

10 Reasons You Really Do Need a Live Virtual Receptionist Service

Man talking on the phone with a live virtual receptionist

Though Always Answer has many services with many features, and works in numerous industries, we wanted to be clear, concise, and transparent about the biggest benefits that a live virtual receptionist service provides. Because, though we will cater to your specific needs and create the perfect unique package for you, some benefits are universal and … Read more

New Year Knowledge: What is a Virtual Receptionist Service?

Virtual Receptionist Dial Pad

Your company shouldn’t ever have to miss a call, but what about when you are closed or when there just aren’t enough people to answer phones and help your customers at the same time? How do you choose between future and potential customers on the phones, and the current customers in your business right now? … Read more

How to Manage Spikes in Call Volume

call center agents working with headsets qt workplace

Spikes in contact center volume are inevitable, no matter how slow your client’s flow of business. There will always be times where more people call in at a given time. Call centers have a responsibility to manage these spikes with as little interference in support or call queue flow as possible. From virtual receptionist services … Read more