Virtual Receptionists or Answering Services: How To Choose?

Virtual Receptionists or Answering Services on a cell phone

When you’re interacting with a prospect or a returning customer, especially when they’re inquiring about sales, it’s important to direct all your attention to them. At that moment, they are your most important customer. And if they feel valued, they’re more likely to keep coming back! However, it’s understandable that you might not have the … Read more

Virtual Receptionists: Ways They Can Improve Customer Loyalty for Your Company

Virtual Receptionists on the phone for customer loyalty

According to the Harvard Business Review, investing in new customers can be anywhere from 5 and 25 times more expensive than retaining existing ones. This is especially true now that the link between companies and customers is closer than ever because of the internet and social media. Having a team of virtual and remote receptionists … Read more

5 Qualities to Look for in a Remote Receptionist

desk of a of a Remote Receptionist in Dallas

Entrepreneurs will agree that the early stages of business growth can be incredibly taxing. More often than not, if you own a small business or startup, you’re the one in charge of everything – even receptionists work like taking all the calls and scheduling the appointments. Instead of doing everything yourself, delegating these and other … Read more

When Should You Hire a Virtual Receptionist?

Virtual Receptionist on the phone

From accounting to email responses, lots of business processes today can be fully automated. Companies big and small are investing in these automation services so they can free up workers to do more important tasks. Still, sometimes employees and even C-level executives take on too much and wear too many hats. While these efforts can … Read more

Take That Vacation! Happy Holidays from Always Answer

Happy Holidays in an answering service business

You need a vacation. And it is perfect timing with the holiday season unfurling all around us, but just because you’re on vacation that doesn’t mean your business has to stop too! With Always Answer, your virtual receptionist can handle all calls, questions, and communications with your customers – even as you unplug on your … Read more

Call Answering Service VS Virtual Receptionist Service

woman on the phone with a Call Answering Service

Live virtual receptionists can take away a lot of time-consuming work for your employees – like callers having simple questions about hours, directions, sales, pricing, or other general inquiries. That is why using a virtual receptionist service can be highly helpful for your business efficiencies because this leaves you time to finish your main duties … Read more

What Does a Live Virtual Receptionist Service Do?

people on the phone with Live Virtual Receptionist Service

Live virtual receptionists can take away a lot of the busywork you or your employees often have to wade through. This leaves you time to finish your main duties and focus on your most important functions – like providing excellent service and products to your customers or clients! Whether you are an independent contractor who … Read more

Safety Features of Virtual Receptionists

man on the phone with Safety Features of Virtual Receptionists

Call centers handle a large amount of confidential customer data regardless of what industry you are in. From helping customers with technical support to processing orders by phone, even medical answering services, or scheduling appointments, your virtual receptionist needs to operate with safety and data confidentiality first and foremost in their mind. Because of access … Read more

Are You in Technology, Healthcare or Property Management? You Need a Virtual Receptionist!

Man in technology industry on the phone with virtual receptionist

If you work in technology, healthcare, or property management – then you might just need a virtual receptionist. But why? What do these industries involve that makes their need for a 24/7 live agent or virtual receptionist so much greater? Let’s dive into these industries as well as the aspects of a virtual receptionist that … Read more

Answering Service vs Virtual Receptionist: Are They the Same? (3 Differences You Need to Know)

Woman on the phone with a virtual receptionist in Dallas

Both answering services and virtual receptionists offer over-the-phone support in many ways for your clients, customers, or potentials. But there seems to be a lot of confusion regarding their differences and how you should go about choosing one over the other. Many articles on this topic have a clear leaning – telling you that the service … Read more