What’s Better for You: Automated Phone Service or Live Agents?

image of a live agent answering the phone instead of an automated phone service

It does not matter what business or industry you are dealing in; if you are working with clients or customers, you must provide them with the best customer support. A good customer support experience will win you more customers and help your business to grow. Unfortunately, many companies are not sure how to create an … Read more

What 24/7 Live Agents Can Do for Your Business: Top Perks

24/7 Live Agents working in Dallas

A majority of small businesses in the U.S. end up losing money because they can’t meet customer demands. Bigger companies, however, work with larger budgets and can afford to hire multiple departments to take care of the business — like customer support agents who can take each and every call. For an up-and-coming business, having … Read more

Five Signs Your Business Needs a Live Answering Service

Live Answering Service on a phone

Admittedly, not all businesses are in dire need of live answering services. Some companies can afford their in-house communications team, while others handle only a small volume of calls. However, some businesses are better off outsourcing their live answering. A live answering service brings them better ROI and gets them more clients. More importantly, it … Read more

The Importance of a Live Answering Service During a Pandemic

woman talking to a Live Answering Service

During the onset of COVID-19, businesses all over the world were brought to a sharp halt and remote work became the new normal. With customers in lockdown, keeping lines of communication available 24/7 will help you stay competitive and profitable. Research shows that 85% of callers who don’t reach you on the first call will … Read more

Why Live Answering Services are Beneficial for Businesses

Live Answering Service on a cell phone

When it comes to product or service inquiries, customers and business owners often have different perspectives. Clients want fast answers, whether they’re calling their computer salesmen or technicians during the day or inquiring about a health emergency to their doctor in the middle of the night. Customers expect answers to their inquiries within 30 minutes.  … Read more

What Does a Live Virtual Receptionist Service Do?

people on the phone with Live Virtual Receptionist Service

Live virtual receptionists can take away a lot of the busywork you or your employees often have to wade through. This leaves you time to finish your main duties and focus on your most important functions – like providing excellent service and products to your customers or clients! Whether you are an independent contractor who … Read more

Industries That Need Live Answering Services

woman on the phone with medical Live Answering Services

Always Answer offers a wide range of live answering services such as alarm monitoring, emergency dispatch, 24/7 live agent, receptionist, and web on-call scheduling. And we offer so many diverse services because we work with so many diverse industries, each with their own needs and goals. We provide live answering services to the healthcare industry, … Read more

Spring Clean Your Schedule with a Live Answering Service

Live Answering Service on a cell phone

Live answering services aren’t just for making sure you’re always there for your customers. Our 24/7 services can also help your scheduling and streamline your business processes! Whether you are looking to update and improve your employee schedules and duties, help remind your customers of their appointments, or simply free up your own time after-hours, … Read more

Technical Support for Live Answering Services

Gray Phone for Live Answering Services

Always Answer offers live answering, virtual receptionist, and call center services for businesses of all sizes! And we are with you every step of the way! From technical support and common questions, to our software and security, we are committed to impeccable customer service! With technology and highly skilled telecommunications professionals, we are able to … Read more

Avoid Costly Mistakes When Hiring An Answering Service!

Don’t let your business suffer due to common misconceptions. Make informed decisions for your business by downloading our FREE guide: “3 Mistakes Companies Make When Hiring an Answering Service…and How to Avoid Them!”