What’s Better for You: Automated Phone Service or Live Agents?

image of a live agent answering the phone instead of an automated phone service

It does not matter what business or industry you are dealing in; if you are working with clients or customers, you must provide them with the best customer support. A good customer support experience will win you more customers and help your business to grow. Unfortunately, many companies are not sure how to create an … Read more

Do Callers Prefer to Talk to a Person or an Automated Answering System?

Automated Answering System, picture of a robot

In today’s mobile device driven society, one that has not changed is the desire to be able to speak to a live person instead of an automated answering system. Sure, automated systems are great when you want to find out if a payment to your account has posted or the balance in your checking account. … Read more