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Just because someone calls your medical practice doesn’t guarantee an appointment on the books. When a caller books an appointment, it’s not a sure bet they’ll make an appearance. Even patients who show up might hold back on sharing all their concerns with you. These scenarios often lead to one outcome: patients miss out on … Read more
Micromanagement is the black hole for dynamic leadership—it’s where visionaries lose their spark. Directors are sounding the alarm: the minutiae of daily operations are devouring their time and energy at an alarming rate. Growth is stifled when leaders can’t channel their efforts into strategic planning or business expansion. The reality bites hard—there’s an undeniable need … Read more
Oftentimes, conservation and environmental agencies fail because of their own mismanagement and inefficiencies. It shouldn’t be difficult to come into contact with an environmental agency worker and yet this is typically the case. We understand that environmental agencies usually run on razor-thin margins and thus, are unable to employ enough workers. But when it becomes … Read more
Tough technical problems pervade the construction and AECO industries, leading to miscommunication issues that, in turn, cause costly mistakes. These mistakes compound, ultimately leaving you with projects that are only partially completed, significantly over their initial deadlines, and well beyond their initial budgets. The Sagrada Familia in Spain and the Sydney Opera House in Australia … Read more
Many answering services are just downright not value for money. They don’t care about call quality. They just want to save cash by hiring cheap call centers in places where people don’t speak English well. That’s bad for your business. You need someone who understands your callers and how to talk to them. Especially if … Read more
Ecommerce site management is a nightmare of multi-tasking. Even the routine parts, such as updating product descriptions and managing inventory, take up a lot of your time. When you add financial management, marketing planning, and customer support, you get a mountain of tasks that no one person can handle. Customer support is a key area … Read more
You know how frustrating it is to call a hospital or a medical practice and get stuck with a robotic voice or a clueless agent? You don’t want to waste your time on the phone, you want to talk to a real person who can help you book an appointment. That’s why you prefer to … Read more
You check your emails, respond to them, see what calls came in overnight, schedule meetings, send out appointment reminders, plan out your day, and so on. You know it’s impossible to keep up with all this. And you can’t afford to hire a receptionist as a contractor. The good news is, you don’t need one. … Read more
You know how it feels to visit a foreign country: you’re like an alien on another planet. You can’t speak the language, you can’t tell the time, and you can’t get anything done. Some people love that feeling when they travel, but not when they call your business. That’s what happens when you hire a … Read more
As an insurance agent, you know how much time and effort it takes to process a claim. It’s a complex and tedious task that often gives you headaches. On top of that, you have to deal with incoming calls that distract you from your work. You may feel like your life is a chaotic mess, … Read more
