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Why Big Companies Outsource…& You Should Too

Companies Outsource on a MacBook

Outsourcing continues to be a highly utilized tool among US companies. In fact, around 68% of US consumer product businesses outsource some of their workforce. Though outsourcing was seen as something used exclusively by large enterprises in its earliest years, it’s now commonly utilized by small and medium-sized businesses (SMBs) to gain an edge over their competition. … Read more

5 Ways to Deal With Call Volume Spikes

answering service team managing Call Volume Spikes

If you’re experiencing spikes in call volume and can’t keep up, you’re losing out on business. Even if your representatives manage to take every call, the added stress will make them less productive, lowering their chances of successfully converting callers into customers. Fortunately, there are a few ways to deal with call volume spikes, lessen … Read more

Answering Services: How They Can Benefit Your Law Firm?

Answering Services for Law Firms in Texas

The success of a law firm greatly depends on how accessible you are to your clients. There are currently 1.3 million lawyers in the United States, and even though a quarter of them are based in New York and California, people across the country can easily call another lawyer nearby if you don’t pick up. … Read more

Virtual Receptionists or Answering Services: How To Choose?

Virtual Receptionists or Answering Services on a cell phone

When you’re interacting with a prospect or a returning customer, especially when they’re inquiring about sales, it’s important to direct all your attention to them. At that moment, they are your most important customer. And if they feel valued, they’re more likely to keep coming back! However, it’s understandable that you might not have the … Read more

The Unsung Benefits of Offering Bilingual Customer Service

Benefits of Offering Bilingual Customer Service

Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your … Read more

4 Ways to Improve Your Practice’s Front Desk Efficiency

medical answering service Front Desk Efficiency

Your front desk is the first physical point of contact between you and your patients. It’s important that your front desk is able to work well in order to ensure efficiency for the rest of the practice as well as leave good impressions. Poor front desk efficiency will cause employee burnout, impacting your staff’s ability … Read more

How to Choose the Right Answering Service for Your Business

Answering Service for Your Business on the phone

It’s no secret that things can get chaotic when you manage a business. There’s so much work to do and meetings to attend, so some tasks fall through the cracks. One of the commonly overlooked tasks is answering calls. If too many calls are unanswered, it can hurt your reputation and lose customers. This is … Read more

Four Reasons Your Practice Needs Emergency Answering Services

Emergency Answering Services at a hospital

When an emergency strikes, time is of the essence – and there should always be someone available to take your patient’s call. To make sure all calls are taken and processed properly, many practices use emergency answering services. With live receptionists handling these situations, physicians can maximize their time and turn their attention to cases … Read more

4 Reasons Why Outsourcing Employee Screening Is Effective

New Employee Screening service company

Without a proper pre-employment screening procedure, you are putting your business at risk. For this, outsourcing is one of the best options for small companies to screen their applicants. In this blog, Always Answer discusses why it is more effective and efficient to outsource your employee screening, especially if you are a small-to-medium enterprise. Cost … Read more

Appointment Scheduling: The Key to a Safer, Healthier Business

Appointment Scheduling work in an office building

While the majority of consumer-facing businesses such as retail stores have now reopened since the initial COVID-19 lockdowns, a recent study showed that over 60% of consumers still worry about shopping in-store. Retailers now face a new challenge: reopening their stores as safely as possible.  To help meet this challenge, an increasing number of merchants … Read more