Using Answering Service Bilingual Services to Generate More Leads and Drive Loyalty

image of phones with hello in multiple languages symbolizing answering service bilingual services

Today’s competitive business landscape demands effective communication and customer satisfaction. Failing to communicate with your customers can cause frustration and embarrassment. That is why investing in a bilingual answering service is essential to serve the growing number of Spanish speakers in the US. A bilingual answering service can delight customers and give you a competitive … Read more

Benefits of Going Beyond a Bilingual Answering Service

Image of a young woman at a laptop with multiple languages representing the importance of going beyond a bilingual answering service

Whether running a small business or an enterprise-level organization, office administration is critical to your long-term business success. As your business grows, emails, inbound calls, order fulfillment, and requests for appointments also increase. Likewise, your client base expands, as will their diversity, and your need for a bilingual answering service. With stiff competition facing businesses … Read more

Serve Spanish Speaking Customers? Here’s Why You Need Bilingual Call Centers

image of a sign that says Hola symbolizing the benefits of bilingual call centers

Bilingual call centers handle calls and customer service functions for other businesses in multiple languages, such as English and Spanish. The representatives assist customers by addressing any concerns, inquiries, or issues they may have in their preferred languages. They can also sell products, and services, process refunds or payments, and conduct surveys. They aim to … Read more

The Unsung Benefits of Offering Bilingual Customer Service

Benefits of Offering Bilingual Customer Service

Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your … Read more

Weeding Out the Naughty from the Nice: How to Choose a Quality Call Center

Quality call center for holidays

Knowing what to look for in a quality call center can be difficult when so many phone answering and call center businesses exist! Should you work local or go with the cheapest option? What about reviews, packages, services, and features? Do you really need coverage around the clock, or just during closed or busy hours? … Read more

Why You Need Bilingual Live Answering Services from Always Answer

Woman on the phone with a bilingual answering service agent

At Always Answer, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs. Did you know that 27% of Texans speak Spanish? And for many, Spanish is their first language, … Read more

Offshore vs. Onshore Call Centers

When a business is considering outsourcing its call center services, it must decide whether it wants to use offshore or onshore call centers. Offshore call centers are those operated outside the United States in countries like India and the Philippines. Onshore call centers are those operated here in the United States, like San Antonio answering … Read more

Top 6 Reasons to Outsource Your Call Center

Almost any type of business that you can imagine depends on maintaining a healthy relationship with its customer base. With some types of business, however, this is far easier said than done. For instance, a great number of companies must routinely converse with customers over the phone—to process orders, to set appointments, or for other … Read more

3 Tips to a Safe, Secure Workplace

Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can … Read more

3 Ways to Capitalize on the Business Brought by Immigrants

Dallas, San Antonio, Houston, and other Texas cities are seeing significant increases in immigrants from Mexico, Central America, and South America. All of the newcomers are potential customers — but how do you reach out and get this business? These potential customers need all kinds of goods and services: plumbers, mechanics, doctors, flower shops, clothing, … Read more

Avoid Costly Mistakes When Hiring An Answering Service!

Don’t let your business suffer due to common misconceptions. Make informed decisions for your business by downloading our FREE guide: “3 Mistakes Companies Make When Hiring an Answering Service…and How to Avoid Them!”