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Today’s competitive business landscape demands effective communication and customer satisfaction. Failing to communicate with your customers can cause frustration and embarrassment. That is why investing in a bilingual answering service is essential to serve the growing number of Spanish speakers in the US. A bilingual answering service can delight customers and give you a competitive … Read more
Whether running a small business or an enterprise-level organization, office administration is critical to your long-term business success. As your business grows, emails, inbound calls, order fulfillment, and requests for appointments also increase. Likewise, your client base expands, as will their diversity, and your need for a bilingual answering service. With stiff competition facing businesses … Read more
Bilingual call centers handle calls and customer service functions for other businesses in multiple languages, such as English and Spanish. The representatives assist customers by addressing any concerns, inquiries, or issues they may have in their preferred languages. They can also sell products, and services, process refunds or payments, and conduct surveys. They aim to … Read more
Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your … Read more
Knowing what to look for in a quality call center can be difficult when so many phone answering and call center businesses exist! Should you work local or go with the cheapest option? What about reviews, packages, services, and features? Do you really need coverage around the clock, or just during closed or busy hours? … Read more
At Always Answer, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs. Did you know that 27% of Texans speak Spanish? And for many, Spanish is their first language, … Read more
When a business is considering outsourcing its call center services, it must decide whether it wants to use offshore or onshore call centers. Offshore call centers are those operated outside the United States in countries like India and the Philippines. Onshore call centers are those operated here in the United States, like San Antonio answering … Read more
Almost any type of business that you can imagine depends on maintaining a healthy relationship with its customer base. With some types of business, however, this is far easier said than done. For instance, a great number of companies must routinely converse with customers over the phone—to process orders, to set appointments, or for other … Read more
Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can … Read more
Dallas, San Antonio, Houston, and other Texas cities are seeing significant increases in immigrants from Mexico, Central America, and South America. All of the newcomers are potential customers — but how do you reach out and get this business? These potential customers need all kinds of goods and services: plumbers, mechanics, doctors, flower shops, clothing, … Read more
