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The Unsung Benefits of Offering Bilingual Customer Service

Benefits of Offering Bilingual Customer Service

Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your … Read more

Why You Need Bilingual Live Answering Services from Always Answer

Woman on the phone with a bilingual answering service agent

At Always Answer, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs. Did you know that¬†27% of Texans speak Spanish? And for many, Spanish is their first language, … Read more