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Serve Spanish Speaking Customers? Here’s Why You Need Bilingual Call Centers

image of a sign that says Hola symbolizing the benefits of bilingual call centers

Bilingual call centers handle calls and customer service functions for other businesses in multiple languages, such as English and Spanish. The representatives assist customers by addressing any concerns, inquiries, or issues they may have in their preferred languages. They can also sell products, and services, process refunds or payments, and conduct surveys. They aim to … Read more

The Unsung Benefits of Offering Bilingual Customer Service

Benefits of Offering Bilingual Customer Service

Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your … Read more

Why You Need Bilingual Live Answering Services from Always Answer

Woman on the phone with a bilingual answering service agent

At Always Answer, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs. Did you know that¬†27% of Texans speak Spanish? And for many, Spanish is their first language, … Read more