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Colin Mosier 
If you ask one of your employees to answer a call, it will take them close to half an hour to re-focus after being interrupted. If you do the math, interruptions throughout the workday can add up. The above example is just one of the many reasons people turn to professional live answering services. Many … Read more
Being a call agent is anything but easy — you dedicate your time to tend to client issues while maintaining a calm and collected tone. Recent statistics say there are over 240 million emergency calls in the U.S each year. To meet the demand, call agents must be prepared to handle difficult situations using only … Read more
Poor customer-service practices cost businesses between $75 billion and $1.6 trillion each year. It should be extremely simple for customers to get in touch with you, and taking the time to respond to incoming calls, emails, and messages properly is essential if you want customers to feel heard. Finding and training new people to work … Read more
In a 2020 study, 40% of respondents said they would no longer do business with a company because of poor customer service. And as consumers’ expectations continue to change, the trends in customer service shift just as rapidly. To keep up with the competition in their respective markets, businesses of all types must adapt to … Read more
