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No matter what industry you’re in, you need to provide customers with stellar customer service when they experience an issue. This means creating a dedicated customer support or technical support team to provide those services. Although these services may seem similar, the types of people that perform best in these roles exhibit different traits and … Read more
In a 2020 study, 40% of respondents said they would no longer do business with a company because of poor customer service. And as consumers’ expectations continue to change, the trends in customer service shift just as rapidly. To keep up with the competition in their respective markets, businesses of all types must adapt to … Read more
Consumers have long been discerning about the customer service they receive, but the prolonged effects of the COVID-19 pandemic have exacerbated their need for excellence from businesses. Consider the following statistics: 93% of customers are more likely to purchase again from brands with excellent customer service 64% of consumers find customer experience more important than … Read more
Your business needs to invest in your customers’ satisfaction to outpace your competitors. Compared to brands with inferior customer service, those that create superior customer experiences bring in 5.7 times more revenue. As technologies develop, companies find new ways to streamline their customer service operations and increase their effectiveness. If you want to keep up, … Read more
About 90% of global customers consider customer service important in fostering loyalty to a brand. As such, savvy companies put only the best employees on the communication frontlines. Here are seven key qualities to look for in a stellar customer support agent. High Emotional Intelligence The role of customer service and support agents revolve around … Read more
As more businesses begin to adopt more sophisticated marketing strategies, your company will have to compete for sales and customers. If you want to keep your customers and grow your business at the same time, you must offer exceptional customer service. In fact, according to research on Hubspot, 82% of customers rate “immediate” responses to … Read more
Many of us wonder how some businesses outperform their competitors and what makes their customers remain loyal to them. These businesses have the ability to retain their customers through the years, despite the presence of similar businesses that offer the same products and services that they do. So, what sets them apart from their competitors? … Read more
The right call center services can be the best resource for your small business. It can save you the stress and resources of extra staffing and maintaining a larger payroll, purchasing computer equipment, expanding your telephone system, paying more in building utilities, overnight security, and all the other fees that sneak up on you by … Read more
From smartphones and automation to chatbots and more – the world of communication is constantly changing. But one thing still rises above all the rest, a real, live human voice greeting you, speaking to you, and treating you like a friend, not a customer or merely a number. So, if you’re debating if your business … Read more
Customer support and customer experience might sound similar, but they actually can cover different aspects of your customer’s time with you. And though many call centers offer customer service (or customer support) they might not be delivering a great customer experience, too. Always Answer thinks that customer support without a great experience, or vice versa, … Read more
