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Customer Service Trends for 2022 & Beyond

people discussing Customer Service Trends

New trends are constantly springing up in every sphere of life, revolutionizing how we perform our day-to-day tasks. Usually, they mark a continuation of the trends from the previous year. But that’s not true for 2022. The COVID-19 pandemic changed our perception of time, money, and life. There are shifts in how customers behave and … Read more

How Outsourcing Customer Service Can Help You Cut Your Overhead Costs

great Customer Service on a computer

With the way the economy goes through ups and down in almost quick succession, It is hard to predict where it is headed. And with recent global developments, businesses need to whittle down costs to stay competitive.  Many enterprises turn to outsourcing to save resources. Specifically, a lot of businesses choose to outsource customer service. … Read more

What Customers Expect from Businesses’ Customer Service in 2022

people talking about Expectations from Customer Service in 2022

Consumers have long been discerning about the customer service they receive, but the prolonged effects of the COVID-19 pandemic have exacerbated their need for excellence from businesses. Consider the following statistics: 93% of customers are more likely to purchase again from brands with excellent customer service 64% of consumers find customer experience more important than … Read more

5 Ways Technology is Changing Customer Service

Ways Technology is Changing Customer Service

Your business needs to invest in your customers’ satisfaction to outpace your competitors. Compared to brands with inferior customer service, those that create superior customer experiences bring in 5.7 times more revenue. As technologies develop, companies find new ways to streamline their customer service operations and increase their effectiveness. If you want to keep up, … Read more

Omnichannel Customer Service: Should Your Business Adopt It?

Customer Service handshake in business

There are so many different ways for businesses to reach customers today. Social media, text, web, and many other platforms—all of these have methods to allow companies to reach out to their customers. And they work: the numbers from marketing studies throughout the world, not just in the United States, showcase how effective it is … Read more

Top Customer Service Trends to Look Out for in 2021

People discussing Customer Service Trends

Marketing and sales platform Hubspot found that 68% of consumers are willing to pay more for products and services from a company known to offer customer service experiences. That means providing a good customer experience is still at the heart of customer service. However, the world is quickly changing and becoming more digital. How will customer … Read more

How to Personalize Your Customer Communications Strategy

business communication on a cell phone

When it comes to interacting with customers, personalization is the way to go. A study published in the Journal of Interactive Advertising found that you could trigger positive thoughts in your customer by simply mentioning their name in a marketing message. It gives them the impression that you care about their patronage of your products … Read more

The Human Element: Why a Real Person in Customer Service Matters

phone for customer service representative

Good customer service has always been one of the pillars of commercial success.  For one, it helps you retain customers. They’re bound to come back when they’re happy about your products and services. It’s also great for your marketing. When customers are satisfied with your goods and services, they’ll likely recommend you to friends and … Read more

Technical Support for Live Answering Services

Gray Phone for Live Answering Services

Always Answer offers live answering, virtual receptionist, and call center services for businesses of all sizes! And we are with you every step of the way! From technical support and common questions, to our software and security, we are committed to impeccable customer service! With technology and highly skilled telecommunications professionals, we are able to … Read more

Customer Support VS Customer Experience: Is Your Call Center Delivering on Both?

Man on the phone with customer support in Dallas

Customer support and customer experience might sound similar, but they actually can cover different aspects of your customer’s time with you. And though many call centers offer customer service (or customer support) they might not be delivering a great customer experience, too. Always Answer thinks that customer support without a great experience, or vice versa, … Read more