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Customer Service Trends for 2022 & Beyond

people discussing Customer Service Trends

New trends are constantly springing up in every sphere of life, revolutionizing how we perform our day-to-day tasks. Usually, they mark a continuation of the trends from the previous year. But that’s not true for 2022. The COVID-19 pandemic changed our perception of time, money, and life. There are shifts in how customers behave and … Read more

How Outsourcing Customer Service Can Help You Cut Your Overhead Costs

great Customer Service on a computer

With the way the economy goes through ups and down in almost quick succession, It is hard to predict where it is headed. And with recent global developments, businesses need to whittle down costs to stay competitive.  Many enterprises turn to outsourcing to save resources. Specifically, a lot of businesses choose to outsource customer service. … Read more

What Customers Expect from Businesses’ Customer Service in 2022

people talking about Expectations from Customer Service in 2022

Consumers have long been discerning about the customer service they receive, but the prolonged effects of the COVID-19 pandemic have exacerbated their need for excellence from businesses. Consider the following statistics: 93% of customers are more likely to purchase again from brands with excellent customer service 64% of consumers find customer experience more important than … Read more

5 Ways Technology is Changing Customer Service

Ways Technology is Changing Customer Service

Your business needs to invest in your customers’ satisfaction to outpace your competitors. Compared to brands with inferior customer service, those that create superior customer experiences bring in 5.7 times more revenue. As technologies develop, companies find new ways to streamline their customer service operations and increase their effectiveness. If you want to keep up, … Read more

Customer Feedback: Effective Ways to Collect It

Customer Feedback session at an answering service

If there is anything that business analysts like to emphasize to growing companies, it’s the fact that customer experience is now everything. The user experience and customer satisfaction have become the cornerstone of every company’s marketing. One of the best ways to figure out what brings customers satisfaction, what they care about, and what concerns … Read more

Omnichannel Customer Service: Should Your Business Adopt It?

Customer Service handshake in business

There are so many different ways for businesses to reach customers today. Social media, text, web, and many other platforms—all of these have methods to allow companies to reach out to their customers. And they work: the numbers from marketing studies throughout the world, not just in the United States, showcase how effective it is … Read more

4 Proven Ways to Improve Your Customer Response Times

Improve Your Customer Response Times

Quick response times and customer concerns addressed efficiently are essential to fostering brand loyalty. Meanwhile, slow customer response times will result in loss of customers and revenue. However, you also have other tasks that might need more immediate attention. You need strategies and systems that will make responding to customers more efficient. Here are 4 … Read more

The 7 Key Qualities of a Reliable Customer Support Agent

Reliable Customer Support Agent on the phone

About 90% of global customers consider customer service important in fostering loyalty to a brand. As such, savvy companies put only the best employees on the communication frontlines. Here are seven key qualities to look for in a stellar customer support agent.  High Emotional Intelligence The role of customer service and support agents revolve around … Read more

Top Customer Service Trends to Look Out for in 2021

People discussing Customer Service Trends

Marketing and sales platform Hubspot found that 68% of consumers are willing to pay more for products and services from a company known to offer customer service experiences. That means providing a good customer experience is still at the heart of customer service. However, the world is quickly changing and becoming more digital. How will customer … Read more

Why Fast, Round-the-Clock Response is Essential to Your Business Today

customer Round-the-Clock Response

As more businesses begin to adopt more sophisticated marketing strategies, your company will have to compete for sales and customers. If you want to keep your customers and grow your business at the same time, you must offer exceptional customer service. In fact, according to research on Hubspot, 82% of customers rate “immediate” responses to … Read more