Always Answer: NAEO SASA’s Top Choice for Quality Calls


Can you be sure of the value and efficacy when you purchase a service or product? Unfortunately, typically, you cannot. A service’s website may display numerous vibrant powerpoints, but these do not guarantee truth. This uncertainty forces businesses to take a leap of faith when solving issues. Businesses with tight budgets may face decision paralysis, … Read more

After-Hours On-Call Service: What You Need to Know Before You Hire

call service training

You always lose opportunities when you miss calls, but in today’s interconnected world, your potential leads also go straight to your competition. The solution seems simple: just pick up the phone. However, you cannot do that when you have to manage supplies, monitor expenses, and plan events. Hiring an in-person receptionist can be expensive and … Read more

Handling High Call Volumes with an Answering Service for Pharmacies

image from overhead of a person answering the phone as part of an answering service for pharmacies

Pharmacies are essential for our communities. They provide us with medications and expert advice. But they also have to deal with a lot of phone calls, which can stress out their staff and put patients at risk. In this article, we will show you the problems that these phone calls cause and how an answering … Read more

The Impact of a Medical Answering Service on Patient Care

Image of a surgery room demonstrating the positive Impact of a Medical Answering Service on Patient Care

In today’s rapidly evolving healthcare industry, medical facilities face many challenges that require innovative solutions. The challenges stem from various sources, including increased patient volumes, staff shortages, the demand for 24/7 accessibility, and the need to enhance overall patient satisfaction. With appointments being scheduled and patients coming and going constantly, answering calls can fall way … Read more

Dos and Don’ts in Customer Service in Call Center

after hours answering service property management

Call centers are often the first point of contact between a business and its customers, making them crucial for the overall customer experience. Excellent customer service in a call center impacts customer satisfaction and contributes significantly to a business’s success. It also builds and maintains strong customer relationships. While being a call center agent is … Read more

Top Customer Service Survey Questions for Better Results

a woman on the phone looking at the best Customer service survey questions on her laptop

Understanding and meeting customer needs is very important in today’s rapidly evolving business landscape, where customer expectations are continually changing. Your customers are the heart of your business, and you need to meet their expectations to ensure business success. Customer service survey questions are one of the most effective ways to gain valuable insights into … Read more

Avoid Violations with a HIPAA Compliant Answering Service

HIPAA compliant answering service

You and your patients share a key value: trust. They trust you with their health information, and you must meet their privacy expectations. It is not a suggestion; it is the law. As a healthcare provider, you have a legal and ethical duty to safeguard the privacy and security of your patient’s protected health information … Read more

Call Center for Park Operations: Attract More Visitors

more visitors at a public park due to using a Call center for park operations

Many childhood memories and friendships begin in public parks. They impact children’s growth and the happiness of the entire community significantly as they provide a safe environment for physical activity. Besides their recreational benefits and aesthetic beauty, they also have great economic value, serving as an excellent asset for the community. Public parks need visitor … Read more

A Property Management Answering Service Can Boost Tenant Retention

image of small red houses indication property management answering service

Property management can be a daunting task. You face many challenges, and your success depends on how well you provide excellent customer service. As a property manager, you have to answer phone calls at all hours of the day or night. You cannot control when your customers need help, and sometimes you may not be … Read more