October 24, 2023

Handling High Call Volumes with an Answering Service for Pharmacies

image from overhead of a person answering the phone as part of an answering service for pharmacies

Pharmacies are essential for our communities. They provide us with medications and expert advice. But they also have to deal with a lot of phone calls, which can stress out their staff and put patients at risk. In this article, we will show you the problems that these phone calls cause and how an answering service for pharmacies can solve them. This solution works for both small and large pharmacies.

The Challenge of Pharmacy Call Volume

There are two main challenges related to pharmacy call volume.

Coping with Overwhelming Call Volumes

A lot of phone calls come to pharmacies every day. It doesn’t matter if they are small or big. Small pharmacies get 100 to 150 calls per day on average. Big pharmacies with many locations get hundreds or even thousands of calls. This can make the pharmacy staff very stressed.

The Toll on Staff Stress Levels

Pharmacy technicians and pharmacists have a lot of pressure. 

They have to answer many phone calls and different questions. This can make them feel stressed and unhappy at work. One study says that workplace stress costs U.S. businesses about $300 billion every year. This is because of people missing work, working less, and spending more on health care.

Pharmacists and technicians are very important for patient care. They have to fill prescriptions correctly, give medication information, and make sure patients are well. But when they get too many phone calls, it is hard for them to do their job well.

Risks Associated with Overworked and Understaffed Pharmacies

In pharmacies operating under excessive workloads and inadequate staffing, patient safety can be compromised. 

Medication errors present a significant concern and can lead to severe health consequences for patients and potential legal ramifications for pharmacies. According to the Institute for Safe Medication Practices (ISMP), medication errors result in thousands of deaths annually in the United States.

Pharmacies are also responsible for offering essential services like immunizations and medication therapy management. The demands of these services, coupled with the stress of managing high call volumes, can contribute to staff burnout, reduced job satisfaction, and staff turnover.

Advantages of an Answering Service for Pharmacies

The solution to managing high call volumes and mitigating stress on pharmacy staff is to engage a professional answering service. Here are compelling benefits that pharmacy office managers and independent proprietors can achieve through such collaboration:

Mitigate High Call Volume

An answering service for pharmacies can adeptly manage incoming calls, ensuring that crucial patient inquiries receive prompt attention while less urgent calls are queued or redirected.

According to a Pharmacy Times report, 75% of calls to pharmacies are non-urgent and could be more efficiently managed through an answering service. Pharmacists and technicians can then concentrate on their core duties without constant phone disruptions.

Alleviate Stress Levels

By entrusting routine inquiries to a dedicated answering service, pharmacy staff experience reduced stress levels, resulting in heightened job satisfaction. Pharmacists receiving fewer phone calls during their shifts may result in lower stress levels and improved job satisfaction. This can foster a more pleasant and productive work environment.

Foster a More Efficient Work Environment

An answering service can streamline pharmacy operations by effectively managing calls, enabling staff to provide superior patient care, and enhance overall customer service.

Enhanced customer service leads to increased patient satisfaction, and contented patients are more likely to return to the pharmacy for their healthcare requirements. This can translate into enhanced revenue for the pharmacy, making it a mutually beneficial solution.

How Always Answer Can Assist

Do you need help with your pharmacy calls? Always Answer is here for you. We offer customized answering services for healthcare providers, including pharmacies. Our live receptionists know how to handle pharmacy calls with skill and care. 

Here’s how working with Always Answer can help your pharmacy:

Effective Call Management

Our live receptionists are always ready to take your calls, no matter what time of day or night. We can sort out urgent calls, give medication information, and book patient appointments. This lets your pharmacy staff focus on their main tasks. 

Enhanced Patient Engagement

We provide personalized customer service, ensuring patients receive the attention they deserve. Whether it involves answering queries about medication interactions, offering prescription refill details, or aiding in appointment scheduling, our team is ready to assist.

Tailored Solutions

Always Answer understands that every pharmacy is different. We tailor our services to fit your specific needs, whether you run a small or a large pharmacy. Our solutions work well with your workflow.

Leveraging Advanced Technology

Besides our live receptionists, Always Answer also uses advanced technology to improve call management for pharmacies. Our call routing and messaging systems make sure calls go to the right person or department, saving time for patients and healthcare providers.

Our secure messaging platform allows easy communication between pharmacy staff and our live receptionists. We can send urgent messages, prescription refill requests, and appointment scheduling information in real time. This makes your pharmacy operations smoother and reduces the chance of errors.

Ensuring Compliance and Confidentiality

Pharmacies handle sensitive patient information and must adhere to strict healthcare compliance regulations. 

At Always Answer, we prioritize data security and confidentiality. Our processes and infrastructure meet or exceed industry standards for safeguarding patient information. When you collaborate with us, you can trust that your pharmacy’s sensitive data receives the utmost care and compliance.

A Cost-Efficient Solution

Pharmacy owners and managers may worry about the cost of hiring an answering service. But you have to think about the long-term benefits and cost savings. 

An answering service can help you reduce staff burnout, prevent medication errors, and increase patient satisfaction. These can boost your pharmacy’s profits. It also frees up your staff to do more valuable tasks like medication counseling and patient education.

Pharmacies need every advantage they can get in today’s fast-paced healthcare world. Consider working with Always Answer to make your pharmacy’s operations easier and deliver better patient care.

Partner with an Experienced Answering Service for Pharmacies Today

Pharmacies have a lot of phone calls to deal with every day. This can make their staff feel stressed, unhappy, and unsafe. But there is a way to solve this problem. You can work with an answering service like Always Answer. They can help you whether you run a small or a big pharmacy.

An answering service for pharmacies can help you in many ways. It can lower the number of phone calls, make your staff feel less stressed, and create a better work environment. It can also help you take care of your patients better, improve your customer service, and increase your profits.

Pharmacies need to be fast and efficient in today’s healthcare world. Working with Always Answer can help you do that. They can make your pharmacy’s operations easier and provide better patient care.

If you want to learn more about how Always Answer’s answering service can help your pharmacy with phone calls, please visit our healthcare and medical answering services page. You can also contact us anytime with your questions or needs. We are here to help you create a happy and safe work environment for your pharmacy staff and patients.