Make Order Entry Easier with an Answering Service

Image of someone at a desk doing order entry

While many businesses focus on gaining new customers, fulfilling customer orders is equally important to improve your business. Often, your customers’ loyalty is based on how fast they can get your product or access to service. Streamlined order entry and order management can ensure your customer satisfaction level remains constant. Order management refers to the … Read more

Why Outsourced Inbound Call Centers are the Future

Image of an outsourced inbound call center

In today’s world, offering great products alone is not enough to stay ahead of your competition. You need to ensure your customers are happy and satisfied. A single frustrated or angry customer can cause irreparable damage to your reputation if they are not satisfied with their experience. An outsourced inbound call center can help you … Read more

5 Effective Ways to Improve Inbound Call Conversion Rate

Improve Inbound Call Conversion Rate

When the topic is phone call conversions, what usually springs to mind is cold calling or outbound calling. However, inbound calls—those initiated by the customer or prospect—are also opportunities for your phone support representatives to make a sale. A study by Forrester found that customers who initiate inbound calls convert faster, spend more, and churn … Read more

How to Meet Customer Service Expectations

Answering Service

To provide your customers with exceptional experiences, whether they are a brand new customer or a returning one, you need to pay attention to their needs. There are different ways in which they will communicate this with you, either through face-to-face conversations, email messages, telephone calls, or feedback left through an online review site. Do … Read more

Finding Flexibility in Your Business Operations

Finding Flexibility in Your Business

In recent years, there has been this “on-again” and “off-again” business model to provide employees with more flexibility in their work schedules. Many companies of all sizes have experimented with telecommuting and virtual offices in the past. Some organizations continue to allow their employees the perks of these options, while others have either done away … Read more

Employee Screening Tips for Small Business

Figuring out how to attract top talent is an issue that all employers must grapple with. What kind of work environment does an in-demand candidate typically prefer? How can you detect “red flags” in a candidate’s employment history that potentially point to inadequate workplace skills and/or serious character deficiencies? What is the best way to … Read more

How Creative Agencies Can Improve Their Customer Service

Creative agencies such as advertising companies often spend so much time on their work that they neglect to put enough care and attention into their customer service. How a creative agency interacts with its customers has a big impact on the relationship between them, and can make or break a sale or a contract renegotiation. … Read more

How Technology Has Changed Customer Service

The core principle of customer service has remained the same over the years: Address the customers’ concerns, and be supportive and friendly. However, in today’s technology-driven society, much has changed in regards to call handling, self-service options, and customer feedback. Most call centers have automated answering systems which prompt customers for various responses to ensure … Read more

3 Tips to a Safe, Secure Workplace

Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can … Read more

3 Ways to Avoid Business Failure in 2015

What does it take to succeed in today’s business climate? More people are starting their own businesses than ever before, but common mistakes and a lack of understanding of the current business climate lead too many startups to failure. Here are the best mistakes to avoid to keep your business or startup afloat in 2015. … Read more