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Businesses that can’t retain customers usually aren’t around for very long. For most companies, convincing customers to keep coming back is just as important as finding new customers, if not more important. What can businesses do to keep their customers coming back, instead of constantly scrambling to find new ones to replace them? Let’s take … Read more
So, you have been tasked to plan a city or public event for your company or nonprofit organization. There are several key strategies for planning the event and ensuring it is a success. Among these, recruiting the assistance of a qualified answering service should be at the top of your “to-do” list. Your “virtual” telephone … Read more
Are you aware that it costs more to find new customers than implementing solutions to retain existing ones? In today’s highly competitive markets and industries, it is challenging to keep customers happy, but the payoff for doing so is it will keep them purchasing products and services from your business. The key to making customers … Read more
There are right and wrong ways to respond to negative customer feedback. It is important to develop the proper methods to ensure the success of your business. Today, customer feedback is a vital part of business development. Thanks largely in part to social media and customer feedback sites, people today are better informed about business … Read more
Protecting the personal information of your customers is something call centers need to take seriously. Many contact centers are often surprised to discover they are not compliant in all areas of security when it comes to protecting both customer and employee data. Whether you outsource your call center services, have your own in-house call center, … Read more
Receptionists are often the first person your customers, vendors, and clients speak to when calling your business. They set the tone and provide the first impressions callers receive about your operation. It is important to ensure you have the best person answering your phone calls, in order to make good and lasting impressions. Finding the … Read more
Quality assurance isn’t a game of “gotcha” that you play with your employees. The very best quality assurance programs for answering services and related businesses are collaborative, coaching programs that provide support to employees when they struggle and encouragement when they succeed. To establish a quality assurance program that elicits buy-in from employees and achieves … Read more
