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Answering Services: How They Can Benefit Your Law Firm?

Answering Services for Law Firms in Texas

The success of a law firm greatly depends on how accessible you are to your clients. There are currently 1.3 million lawyers in the United States, and even though a quarter of them are based in New York and California, people across the country can easily call another lawyer nearby if you don’t pick up. … Read more

Employment Background Screening: How Your Company Benefits

woman hired from background employment screening services

Unemployment rates continue to fall in the United States—employers added 433,000 workers in 2021, and economists are hopeful that there will be more job openings this year. However, despite employers’ efforts to hire qualified workers, the labor force participation rate is still below the 63.4% pre-pandemic participation rate. Many hope this will improve in the … Read more

5 Ways Technology is Changing Customer Service

Ways Technology is Changing Customer Service

Your business needs to invest in your customers’ satisfaction to outpace your competitors. Compared to brands with inferior customer service, those that create superior customer experiences bring in 5.7 times more revenue. As technologies develop, companies find new ways to streamline their customer service operations and increase their effectiveness. If you want to keep up, … Read more

How to Optimize Your Employee Background Screening Process

Background Screening Process Tips

Most employers perform some kind of background check. According to the National Association of Professional Background Screeners (NAPBS), they primarily investigate criminal history in national and county or state databases. When it comes to hiring, conducting background checks is a vital step. Doing so helps you better picture the applicant and protect your company, employees, … Read more

How Poor Employee Screening Can Affect Your Organization

people working on Employee Screening

Employee screening should be part of every business’s hiring process. Background and reference checks validate job applicants’ claims regarding their education, qualifications, and general trustworthiness. Having a pre-employment screening program in place makes better-informed hiring decisions and reduces the risks of making a bad hire.  Poorly conducted or inadequate employee screening, on the other hand, … Read more

Why Fast, Round-the-Clock Response is Essential to Your Business Today

customer Round-the-Clock Response

As more businesses begin to adopt more sophisticated marketing strategies, your company will have to compete for sales and customers. If you want to keep your customers and grow your business at the same time, you must offer exceptional customer service. In fact, according to research on Hubspot, 82% of customers rate “immediate” responses to … Read more

Manners Matter: The Importance of Professional Telephone Etiquette

Professional Phone Etiquette

Any experienced business owner can attest to how important repeat customs are to success. According to Small Business Trends, the average repeat customer spends around a third more than new customers. And a 5 percent increase in customer retention can boost profitability by up to 95 percent. Although acquiring new business is important, investment in … Read more

4 Reasons Why Outsourcing Employee Screening Is Effective

New Employee Screening service company

Without a proper pre-employment screening procedure, you are putting your business at risk. For this, outsourcing is one of the best options for small companies to screen their applicants. In this blog, Always Answer discusses why it is more effective and efficient to outsource your employee screening, especially if you are a small-to-medium enterprise. Cost … Read more

Employee Screening: Why You Need It for Your Business

man on the phone with Employee Screening

A background check is a critical step in the recruitment process. By verifying information provided by the applicant, you can rest assured that your company hires only qualified and honorable people. What Can be Covered by Employee Screening? A pre-employment background check typically reviews the following information: Identity verification – Name, social security number, and … Read more

How Can a Business Phone Answering Service Help Small, Medium, & Large Businesses?

Woman talking on the phone with a Business Phone Answering Service

Small businesses, medium, even large businesses can greatly benefit from a business phone answering service in order to streamline processes and give employees time to get their own work done, not answering phones about directions or hours or other simple questions. And though online is growing, especially to answer questions, people still call – often. … Read more