Use a Real Estate Answering Service to Elevate Your Firm’s Reputation

image of a model house and piggy bank representing a real estate firm and utilizing a real estate answering service

Running a real estate firm can be a daunting job. You spend a lot of time in the field, so the vast majority of your work day, you will be running around, preparing and showing houses, managing properties, and overseeing repairs. The real estate industry is very competitive. If you want your firm to flourish, … Read more

Hiring an Answering Service? Avoid These 3 Mistakes

image of people making a deal and gesturing at a contract as they discuss hiring an answering service

In today’s competitive business environment, companies must do everything possible to stay at the top of the industry. One of the best ways to grow your business and stand out from your competitors is by offering excellent customer service. Hiring an answering service can benefit your company in many ways, such as providing better customer … Read more

5 Challenges a Contractor Answering Service Can Solve for Construction Companies

image of contractors in hardhats going to work with the help of a contractor answering service

Running a construction company is a challenging yet rewarding career. It means facing a lot of risks and difficulties. Whether small or big, construction companies across the board face the same challenges, which can be very frustrating. As a contractor, you are tasked with keeping a construction site running safely, smoothly, on a budget and … Read more

Answering Services: How They Can Benefit Your Law Firm?

Answering Services for Law Firms in Texas

The success of a law firm greatly depends on how accessible you are to your clients. There are currently 1.3 million lawyers in the United States, and even though a quarter of them are based in New York and California, people across the country can easily call another lawyer nearby if you don’t pick up. … Read more

Employment Background Screening: How Your Company Benefits

woman hired from background employment screening services

Unemployment rates continue to fall in the United States—employers added 433,000 workers in 2021, and economists are hopeful that there will be more job openings this year. However, despite employers’ efforts to hire qualified workers, the labor force participation rate is still below the 63.4% pre-pandemic participation rate. Many hope this will improve in the … Read more

5 Ways Technology is Changing Customer Service

Ways Technology is Changing Customer Service

Your business needs to invest in your customers’ satisfaction to outpace your competitors. Compared to brands with inferior customer service, those that create superior customer experiences bring in 5.7 times more revenue. As technologies develop, companies find new ways to streamline their customer service operations and increase their effectiveness. If you want to keep up, … Read more

How to Optimize Your Employee Background Screening Process

Background Screening Process Tips

Most employers perform some kind of background check. According to the National Association of Professional Background Screeners (NAPBS), they primarily investigate criminal history in national and county or state databases. When it comes to hiring, conducting background checks is a vital step. Doing so helps you better picture the applicant and protect your company, employees, … Read more

How Poor Employee Screening Can Affect Your Organization

people working on Employee Screening

Employee screening should be part of every business’s hiring process. Background and reference checks validate job applicants’ claims regarding their education, qualifications, and general trustworthiness. Having a pre-employment screening program in place makes better-informed hiring decisions and reduces the risks of making a bad hire.  Poorly conducted or inadequate employee screening, on the other hand, … Read more

Why Fast, Round-the-Clock Response is Essential to Your Business Today

customer Round-the-Clock Response

As more businesses begin to adopt more sophisticated marketing strategies, your company will have to compete for sales and customers. If you want to keep your customers and grow your business at the same time, you must offer exceptional customer service. In fact, according to research on Hubspot, 82% of customers rate “immediate” responses to … Read more

Manners Matter: The Importance of Professional Telephone Etiquette

Professional Phone Etiquette

Any experienced business owner can attest to how important repeat customs are to success. According to Small Business Trends, the average repeat customer spends around a third more than new customers. And a 5 percent increase in customer retention can boost profitability by up to 95 percent. Although acquiring new business is important, investment in … Read more