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In today’s rapidly evolving healthcare industry, medical facilities face many challenges that require innovative solutions. The challenges stem from various sources, including increased patient volumes, staff shortages, the demand for 24/7 accessibility, and the need to enhance overall patient satisfaction. With appointments being scheduled and patients coming and going constantly, answering calls can fall way … Read more
Patient no-shows and cancellations are a perennial problem for any healthcare facility or medical practice. According to a survey, nearly 42% of patients skip their appointments, while 23% may only show up if reminded about their appointment. While it is relatively common, it is still incredibly frustrating when a patient fails to show up or … Read more
Dallas-Fort Worth is one of the fastest-growing metros in the United States. According to a report by a nonpartisan think tank affiliated with the University of North Carolina at Chapel Hill, Dallas is the fifth-fastest growing city in the USA. The region has grown so fast because it has proved a more hospitable environment for … Read more
Hospice and home healthcare workers deal with families in emotional crises and care for people in the last stages of their lives. They do various things, such as administering medications, educating family members, providing company, and documenting vital signs. Managing a home healthcare and hospice service has several challenges. It is of utmost importance that … Read more
Being a pharmacist can be a lucrative and fulfilling career. While being a pharmacist can be rewarding in more ways than one, it is also one of the most demanding. It requires speed, accuracy, and care. You have to deal with calls from patients experiencing distress or discomfort, hoping for an immediate solution to their … Read more
The gateway to a medical office isn’t the front door; it’s your voice on the phone. Most patients will initially dial in to either schedule an appointment or follow up on test results, so it’s critical to establish a good relationship. For example, if you come across as annoyed or hurried on the phone, people … Read more
It can get a bit hectic at the front desk of your dental practice. You get inquiries about your services and calls from existing patients wanting to schedule or reschedule – and you won’t always have the time and energy to pick up each phone call. But what if there’s an emergency? Even if there … Read more
Your front desk is the first physical point of contact between you and your patients. It’s important that your front desk is able to work well in order to ensure efficiency for the rest of the practice as well as leave good impressions. Poor front desk efficiency will cause employee burnout, impacting your staff’s ability … Read more
With a personalized doctor’s answering service, your medical office will never miss a call again. And this translates into more clients, more appointments, and more revenue! Guarantee your clients and callers receive the best customer service when they call with their medical questions or appointment scheduling inquiries by choosing a doctor’s answering service with all … Read more
A medical answering service can assist your business in many ways, from appointment scheduling and confirmations to taking calls during busy hours while strictly adhering to HIPAA standards. Whether you are a medical, dental or healthcare office, using a trusted medical answering service can save your staff time, and save you money. In fact, did … Read more
