November 19, 2020

Doctor’s & Medical Answering Service Features

Professional Doctor’s & Medical Answering Service Features

With a personalized doctor’s answering service, your medical office will never miss a call again. And this translates into more clients, more appointments, and more revenue!

Guarantee your clients and callers receive the best customer service when they call with their medical questions or appointment scheduling inquiries by choosing a doctor’s answering service with all the features you need. 

We offer doctor’s answering services with the features your specific medical industry needs, like:

  • Calls managed according to your instructions
  • 100% HIPPA compliant – agents and practices
  • Secure messaging for superior defense
  • Emergency dispatch for safety
  • Appointment scheduling for ease
  • Appointment reminders for efficiency
  • Plus, the highest quality in customer care

Our Medical Answering Service Clients:

From live or automated doctors answering services with guaranteed message delivery to physician referral and real-time appointment scheduling, Always Answer continues to innovate and maintain its leadership in the healthcare industry. We offer the best features for your clinic – whatever your niche. 

Our Medical & Doctor’s Answering Services Work With:

  • Dentists and dental clinics
  • Medical testing centers
  • Family physicians
  • Home healthcare providers
  • Hospice
  • Pharmacies
  • Doctors and other medical specialists

Our Medical Answering Service Features:

Always Be Available with Our 24-Hour Doctor’s Answering Services

With Always Answer, you and your patients get the absolute peak of safety and security. Our emergency services dispatch and medical answering services support your clients when they need it most.

We understand that your medical or clinic office needs specified features to best reach, communicate, and care for your clients, that is why Always Answer has prided ourselves on our medical answering service and features for years.

As one of the forerunners in the industry, we know how to best serve your doctors, front office staff, nurses, and others – because we have been working within the medical field for decades!

Transfer your calls to us during lunch, while you are running errands, or on an overflow basis. Our agents are trained, ready, and available any time you need an out-of-office receptionist.

Sample Automated Greeting:

“Thank you for calling ___. Our office hours are ___ to ___. For billing or general inquiries, please call back during our normal business hours. If you have an emergency or need immediate assistance, please press -1- now. Thank you.”

HIPAA Compliance for Your Doctor’s Answering Service

Always Answer understands the importance of protecting your patient’s information. Every agent goes through comprehensive HIPAA training and signs a confidentiality agreement at the beginning of their employment. Security measures are also put into place, ranging from building access to workstation logins.

Aligning daily procedures to comply with the Health Insurance Portability and Accountability Act (HIPAA) is a requirement for all healthcare providers, including their medical call centers and all doctor’s answering services.

Medical Answering Service Safety & Emergency Dispatch

No emergency services dispatch from Always Answer will break the privacy your customers deserve and require. Our team of doctors answering service agents have been specially trained to deal with emergency situations in a calm and professional manner. This means our emergency services dispatch team will stay with you and stay level-headed.

Life-threatening emergencies call for immediate action. Our skilled dispatchers will screen each call and deliver your message with a live phone call or text message. Either way, you’re covered; text message delivery is followed up with a live phone call if we do not receive confirmation of message receipt. The choice is yours.

Medical answering service calls must be given the efficient, professional attention they deserve, and that’s exactly what you get when you have Always Answer as your emergency response team and medical answering service. We will devise emergency services dispatch protocols according to your specifications and every call will be answered by an experienced agent.

Appointment Scheduling & Reminders

Whether you prefer text alerts and email reminders, automated voicemails, or even a real, live call to remind your patients about their upcoming appointment, a medical answering service is able to confirm or remind patients about their appointments.

When you’re responsible for a busy medical practice, not just any doctor’s answering service will do. You need expert medical answering services that are HIPAA compliant and designed to support your patients, staff, and efficiency!

Use an online calendar to prevent overbooking and to give you instant updates – our agents can even schedule appointments on your behalf.

Contact Always Answer for Your Doctor’s Answering Service!

We are here to help, whether that be with appointment scheduling and confirmation, after-hours calls, or emergency dispatch. We can create a doctor’s answering service package that has the features you need that fit your goals and specific industry!

Give us a try for free for seven days and see how we can help your doctor’s or medical answering service! Or, request pricing here.