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In 2019, the worldwide outsourcing market was worth approximately $92.5 billion. As competition in the business world heats up, the number of businesses that rely on outsourced services is rising, too. Outsourcing your appointment scheduling is more than just phone calls and calendar assistance. Appointment setting is a complex process that calls for a skilled … Read more
If you ask one of your employees to answer a call, it will take them close to half an hour to re-focus after being interrupted. If you do the math, interruptions throughout the workday can add up. The above example is just one of the many reasons people turn to professional live answering services. Many … Read more
Over 66 percent of US citizens stated that customer service was a very important factor when choosing a brand. Phone lines available 24/7 help clients reach the business whenever they please, which is a crucial determiner of their loyalty to your brand or company. A busy atmosphere is excellent for any business, but it may … Read more
Outsourcing continues to be a highly utilized tool among US companies. In fact, around 68% of US consumer product businesses outsource some of their workforce. Though outsourcing was seen as something used exclusively by large enterprises in its earliest years, it’s now commonly utilized by small and medium-sized businesses (SMBs) to gain an edge over their competition. … Read more
If you’re experiencing spikes in call volume and can’t keep up, you’re losing out on business. Even if your representatives manage to take every call, the added stress will make them less productive, lowering their chances of successfully converting callers into customers. Fortunately, there are a few ways to deal with call volume spikes, lessen … Read more
Customers have plenty of expectations from businesses, and an excellent customer experience is at the top. In fact, according to PwC, 73% of customers point to experience as the most important factor in their purchasing decisions, while 65% said a positive experience with a brand is more effective than great advertising in getting them to … Read more
It’s no secret that things can get chaotic when you manage a business. There’s so much work to do and meetings to attend, so some tasks fall through the cracks. One of the commonly overlooked tasks is answering calls. If too many calls are unanswered, it can hurt your reputation and lose customers. This is … Read more
When an emergency strikes, time is of the essence – and there should always be someone available to take your patient’s call. To make sure all calls are taken and processed properly, many practices use emergency answering services. With live receptionists handling these situations, physicians can maximize their time and turn their attention to cases … Read more
Cultivating positive relationships with customers is the cornerstone of any successful business. However, your business may not have the time or the resources to address the concerns of every customer who calls you. According to the Small Business and Entrepreneurship Council of America, companies with fewer than 20 employees comprised 89 percent of small businesses … Read more
Traditional businesses usually operate for eight hours a day. They open up their store at nine in the morning and close up shop by five in the afternoon. If you own an e-commerce storefront, however, things run a bit differently. Although the standard business day does end at 5 PM, you don’t stop entertaining customers … Read more
