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Common Signs It’s Time to Enlist a 24/7 Office Answering Service

two men discussing 24/7 Office Answering Service

Over 66 percent of US citizens stated that customer service was a very important factor when choosing a brand. Phone lines available 24/7 help clients reach the business whenever they please, which is a crucial determiner of their loyalty to your brand or company.  A busy atmosphere is excellent for any business, but it may … Read more

Why Big Companies Outsource…& You Should Too

Companies Outsource on a MacBook

Outsourcing continues to be a highly utilized tool among US companies. In fact, around 68% of US consumer product businesses outsource some of their workforce. Though outsourcing was seen as something used exclusively by large enterprises in its earliest years, it’s now commonly utilized by small and medium-sized businesses (SMBs) to gain an edge over their competition. … Read more

5 Ways to Deal With Call Volume Spikes

answering service team managing Call Volume Spikes

If you’re experiencing spikes in call volume and can’t keep up, you’re losing out on business. Even if your representatives manage to take every call, the added stress will make them less productive, lowering their chances of successfully converting callers into customers. Fortunately, there are a few ways to deal with call volume spikes, lessen … Read more

The Benefits of 24/7 Customer Support for Businesses

24/7 Customer Support for Businesses

Customers have plenty of expectations from businesses, and an excellent customer experience is at the top. In fact, according to PwC, 73% of customers point to experience as the most important factor in their purchasing decisions, while 65% said a positive experience with a brand is more effective than great advertising in getting them to … Read more

How to Choose the Right Answering Service for Your Business

Answering Service for Your Business on the phone

It’s no secret that things can get chaotic when you manage a business. There’s so much work to do and meetings to attend, so some tasks fall through the cracks. One of the commonly overlooked tasks is answering calls. If too many calls are unanswered, it can hurt your reputation and lose customers. This is … Read more

Four Reasons Your Practice Needs Emergency Answering Services

Emergency Answering Services at a hospital

When an emergency strikes, time is of the essence – and there should always be someone available to take your patient’s call. To make sure all calls are taken and processed properly, many practices use emergency answering services. With live receptionists handling these situations, physicians can maximize their time and turn their attention to cases … Read more

The Components of an Effective Answering Service

Effective Answering Service on a cell phone

Cultivating positive relationships with customers is the cornerstone of any successful business. However, your business may not have the time or the resources to address the concerns of every customer who calls you. According to the Small Business and Entrepreneurship Council of America, companies with fewer than 20 employees comprised 89 percent of small businesses … Read more

Why Your E-Commerce Business Needs 24-Hour Customer Support Services

woman woking on an e-commerce store with a call center

Traditional businesses usually operate for eight hours a day. They open up their store at nine in the morning and close up shop by five in the afternoon.   If you own an e-commerce storefront, however, things run a bit differently. Although the standard business day does end at 5 PM, you don’t stop entertaining customers … Read more

Doctor’s & Medical Answering Service Features

Professional Doctor’s & Medical Answering Service Features

With a personalized doctor’s answering service, your medical office will never miss a call again. And this translates into more clients, more appointments, and more revenue! Guarantee your clients and callers receive the best customer service when they call with their medical questions or appointment scheduling inquiries by choosing a doctor’s answering service with all … Read more

How Can a Business Phone Answering Service Help Small, Medium, & Large Businesses?

Woman talking on the phone with a Business Phone Answering Service

Small businesses, medium, even large businesses can greatly benefit from a business phone answering service in order to streamline processes and give employees time to get their own work done, not answering phones about directions or hours or other simple questions. And though online is growing, especially to answer questions, people still call – often. … Read more