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5 Factors to Consider Before Outsourcing to a Call Center Agency

Outsourcing to a Call Center Agency

Not all call centers are created equal — some are better suited to your needs. Before you partner with an agency, assess these key considerations to ensure you outsource your customer service to the right call center.  The Complexity of Your Calls The calls that companies receive vary in complexity. Some types of calls require only … Read more

Four Reasons Your Practice Needs Emergency Answering Services

Emergency Answering Services at a hospital

When an emergency strikes, time is of the essence – and there should always be someone available to take your patient’s call. To make sure all calls are taken and processed properly, many practices use emergency answering services. With live receptionists handling these situations, physicians can maximize their time and turn their attention to cases … Read more

5 Expert Ways Your Business Can Manage Call Spikes

business managing Call Spikes

High call volume is when your business receives more calls than it typically does. And all businesses with phone customer service or technical support departments will experience unexpected spikes in call volume at some point in time.  If your business is not equipped to handle a call surge, you risk customer dissatisfaction as well as … Read more

Call Answering Service VS Virtual Receptionist Service

woman on the phone with a Call Answering Service

Live virtual receptionists can take away a lot of time-consuming work for your employees – like callers having simple questions about hours, directions, sales, pricing, or other general inquiries. That is why using a virtual receptionist service can be highly helpful for your business efficiencies because this leaves you time to finish your main duties … Read more