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Being a call agent is anything but easy — you dedicate your time to tend to client issues while maintaining a calm and collected tone. Recent statistics say there are over 240 million emergency calls in the U.S each year. To meet the demand, call agents must be prepared to handle difficult situations using only … Read more
Emergency services dispatcher is a bit of a mouthful, but that doesn’t mean it is difficult to understand or difficult to employ. In fact, an emergency services dispatcher is essentially just what it sounds like – an individual which dispatches emergency services on your behalf. This can be done in a number of ways, and … Read more
Emergencies can happen at any time. If you serve the community as an emergency responder, you know the importance of availability. Having a dispatch center available around the clock is a must to provide the required support. To provide a high-quality emergency dispatch center, consider outsourcing the answering service. Here are three benefits to hiring … Read more
