January 10, 2019

New Year Knowledge: What is an Emergency Services Dispatcher & How Can It Help Your Business?

Emergency Services Dispatcher working on a Computer

Emergency services dispatcher is a bit of a mouthful, but that doesn’t mean it is difficult to understand or difficult to employ.

In fact, an emergency services dispatcher is essentially just what it sounds like – an individual which dispatches emergency services on your behalf.

This can be done in a number of ways, and the benefits are just as varied. Read on to learn about the means of communication, as well as the benefits that this service from Always Answer can bring to your business.

Emergency Services Dispatcher | How It Helps

Emergency Services Dispatcher Assigns Priority to Emergencies

Maybe you have never considered emergency services before. Maybe you have never thought your business needed them, after all, aren’t emergency dispatch services just for medical fields and 911 operators?

Actually, no. The fields that use emergency services are much broader than you might think.

Many construction companies, alarm companies, government buildings, insurance, healthcare, real estate, and transportation companies benefit from our services as well.

For example, what if one of your tenants calls with a plugged toilet? That may be an emergency to them but might not require you to call in your after-hours maintenance man.

Whereas if that tenant’s toilet is currently overflowing and damaging the apartment as well as their neighbors’ apartments, that is the kind of emergency that may require further steps immediately.

What about if an employee is calling in to say they can’t make it to work? What if they are your opener? That is a message you would want to get as early as possible, even if it’s not during normal operational hours.

This is where Always Answer’ emergency services dispatcher comes in handy. Our professionals will assign priority to the calls they receive – according to your instructions – and follow protocol based on that priority.

So, you’ll get that call about the bathroom damage first, and you’ll know if and when your opener will arrive without being bombarded with every other message that is less urgent.

Emergency Services Dispatcher Helps Callers in Emergency Situations

When one of your customers, employees or clients calls in an emergency, they want to hear a real, live human on the other end of the line. But of course, you cannot answer your phone all hours of the night and every day of the year.

So, what can be done?

Instead of living on your phone or waking in the middle of the night to take a call, have a 24-hour emergency services dispatcher do it for you.

Our team stays calm even in stressful or serious situations and can help your callers’ peace of mind regardless of the arising issue.

Emergency Services Dispatcher Delivers Messages in a Number of Ways

According to your specifications, there are a number of ways the emergency services dispatchers of Always Answer can relay information about calls or emergencies to you.

Here are a few of the modes in which you can choose to be contacted:

With the amount of flexibility, control, and freedom from the options above, you’ll never be caught off guard again. Even if you want to provide different modes for different times or days, we can make a schedule to fit that.

Emergency Services Dispatcher Gives You 24-Hour Control

The beauty of any call center service or answering service is that 24-hour security it gives you and your customers confidence in always being able to reach someone who can help.

Whether your customers are calling with a problem of the medical nature, security, safety or even scheduling, we can cover it. Always Answer and our emergency services dispatchers can help resolve any emergency issue quickly, calmly and all while keeping you well informed.

And if the emergency is medical, then rest assured that our team will handle the details in a HIPAA compliant manner, as our team is trained in privacy protocols as well.

Emergency Services Dispatchers Are Ready & Waiting for You

Now that you understand what emergency services dispatchers are, what they do and how their skills and services can help your business, we hope you’ll consider utilizing the best call center and answering service in Texas.

Call Always Answer today and try your free 7-day trial! We know you won’t be disappointed in our team, services or response times!

We can’t wait to hear from you.