February 18, 2021

When Should You Hire a Virtual Receptionist?

Virtual Receptionist on the phone

From accounting to email responses, lots of business processes today can be fully automated. Companies big and small are investing in these automation services so they can free up workers to do more important tasks.

Still, sometimes employees and even C-level executives take on too much and wear too many hats. While these efforts can eventually pay off in the form of increased revenue, you may also get overwhelmed from juggling too many things. When you drop the ball, you risk the growth of your business.

One of the best ways to deal with this is to hire a virtual assistant or receptionist. 

What Is a Virtual Receptionist?

A virtual receptionist is just like any other receptionist, except they’re not tied to a desk at your office premises. Instead, they do all their receptionist duties, including answering calls and keeping you abreast of visitors, remotely.

 With a virtual receptionist or assistant, you can delegate some of the tasks you used to take on, such as administrative duties, and focus instead on fostering a great relationship with clients.

If you’re still unconvinced you need one, here are some glaring signs that show you and your company can benefit with a virtual receptionist:

1. Your on-site receptionist can’t keep up

If you already have a receptionist at the office but you still find yourself falling behind on different tasks , especially when your receptionist takes days off, a virtual assistant might help. A virtual assistant can supplement your on-site one, not only filling the gaps when the other cannot keep up but also to lighten the load overall.

2. You and your employees often skip breaks

When you’re busy juggling things, chances are you’re working way past office hours and skipping breaks. If you can’t remember the last time you sat down in your office cafeteria and just enjoyed lunch, you need to delegate tasks to a virtual receptionist. With important calls and visitors covered, you can take a minute to just sit down and breathe.

3. You’re losing sales and not capturing leads

Your presence in the company isn’t just about the work you do, but also the opportunities for growth you find. But if you’re too busy doing other tasks you could instead outsource, you may end up losing sales and miss business opportunities. Let a virtual receptionist do the menial tasks and focus on things that actually require your attention.

If you find yourself in any of these situations and decide to invest in a virtual receptionist, the next step is hiring one. But you can’t hire just anybody with a laptop, phone, and internet. Below are characteristics to look for in a virtual receptionist:

  • Warm and friendly demeanor
  • Excellent communication skills
  • Resourcefulness and proactiveness
  • Reliability
  • Ability to multitask
  • Ability to work well under pressure

Find a Virtual Receptionist That Fits Your Company

Always Answer is a 24-hour inbound call center providing business solutions for different industries. One of our top business solutions is live virtual receptionist services, helping you reduce wait times and increase customer satisfaction.

Let us be the voice of your business. Contact us so we can learn about your business needs.