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Have you ever posted on social media about a job opening? Or placed a classified ad and felt overwhelmed with the response? This might sound like a good problem to have, but that doesn’t mean it is without its stress. Additionally, more responses mean more time spent combing through all the applicants, and that might … Read more
Always Answer gets a lot of questions about our services, packages and what each service means. In fact, many clients have difficulty distinguishing between answering services, a virtual office, or a marriage of the two – virtual office call answering services. If your business wants to know more about virtual office call answering services, or … Read more
If you are working twice as hard just to keep up with half of your business, then you might just need a call center. If you are missing professional calls while you’re dealing with a different aspect of your business, then you might just need a call center. And finally, if your phones go down, … Read more
Most people have their own misconceptions about customer support call centers and the people who work these positions. Often their misconceptions stem from misinformation like “Read it on Facebook so it must be true.” A call center agent’s primary job is to resolve calls as fast as they can. While agents may be encouraged to … Read more
Spikes in contact center volume are inevitable, no matter how slow your client’s flow of business. There will always be times where more people call in at a given time. Call centers have a responsibility to manage these spikes with as little interference in support or call queue flow as possible. From virtual receptionist services … Read more
There are several different call center call routing strategies you could use to help develop more efficient call handling. Call handling is ensuring that a caller is routed to the most appropriate agent who is fully capable of resolving any issues without having to transfer them. Interactive Voice Response—IVR/Touch-Tone Response Routing With this type of … Read more
Establishing customer contact call centers can be a major investment for businesses of any size. There are computers, facilities, equipment, technologies, employees and training required to be able to respond to customers when they need help. This is why many businesses choose to outsource their customer support. In addition to not having to worry about … Read more
Social media has done much more than connect people online with each other. It is also changing and influencing customer service and how it is delivered by businesses of all sizes. Whether it is small family-owned operations or call centers for global corporations, let’s take a look at how social media is being used. People … Read more
The days of customers picking up the telephone and calling businesses’ answering services whenever they had a question, needed support, or wanted more information about products and services becomes less and less. Thanks to the internet, social media, and mobile devices, people now have a wider spectrum of ways to seek customer service. Any business, … Read more
Going above and beyond for your customers is beneficial in that you can build a trusting relationship with consumers. Taking care of your customers can also help you to outpace your competitors. However, customer service isn’t something that always comes naturally. In the flurry of mapping your business’s future to balancing the budget, customer service … Read more
