Phone Answering Service and Its Benefits for Your Business

Phone Answering Service from a business professional

Whether you own a small business or a big one, there’s one thing central to running an enterprise: communication. Customer Service and Communication Industry statistics show that customer experience significantly impacts the way customers engage with a brand. A PWC study suggests that U.S. consumers are willing to pay 16% more on premium services and … Read more

Three Call Center Call Routing Strategies for Efficient Call Handling

face over digital series

There are several different call center call routing strategies you could use to help develop more efficient call handling. Call handling is ensuring that a caller is routed to the most appropriate agent who is fully capable of resolving any issues without having to transfer them. Interactive Voice Response—IVR/Touch-Tone Response Routing With this type of … Read more

Your Customer Service Improvement Strategies Should Include Social Media

Customer Service Improvement Strategies

The days of customers picking up the telephone and calling businesses’ answering services whenever they had a question, needed support, or wanted more information about products and services becomes less and less. Thanks to the internet, social media, and mobile devices, people now have a wider spectrum of ways to seek customer service. Any business, … Read more