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It’s no secret that things can get chaotic when you manage a business. There’s so much work to do and meetings to attend, so some tasks fall through the cracks. One of the commonly overlooked tasks is answering calls. If too many calls are unanswered, it can hurt your reputation and lose customers. This is … Read more
When an emergency strikes, time is of the essence – and there should always be someone available to take your patient’s call. To make sure all calls are taken and processed properly, many practices use emergency answering services. With live receptionists handling these situations, physicians can maximize their time and turn their attention to cases … Read more
Admittedly, not all businesses are in dire need of live answering services. Some companies can afford their in-house communications team, while others handle only a small volume of calls. However, some businesses are better off outsourcing their live answering. A live answering service brings them better ROI and gets them more clients. More importantly, it … Read more
Without a proper pre-employment screening procedure, you are putting your business at risk. For this, outsourcing is one of the best options for small companies to screen their applicants. In this blog, Always Answer discusses why it is more effective and efficient to outsource your employee screening, especially if you are a small-to-medium enterprise. Cost … Read more
Whether you own a small business or a big one, there’s one thing central to running an enterprise: communication. Customer Service and Communication Industry statistics show that customer experience significantly impacts the way customers engage with a brand. A PWC study suggests that U.S. consumers are willing to pay 16% more on premium services and … Read more
During the onset of COVID-19, businesses all over the world were brought to a sharp halt and remote work became the new normal. With customers in lockdown, keeping lines of communication available 24/7 will help you stay competitive and profitable. Research shows that 85% of callers who don’t reach you on the first call will … Read more
Cultivating positive relationships with customers is the cornerstone of any successful business. However, your business may not have the time or the resources to address the concerns of every customer who calls you. According to the Small Business and Entrepreneurship Council of America, companies with fewer than 20 employees comprised 89 percent of small businesses … Read more
When it comes to product or service inquiries, customers and business owners often have different perspectives. Clients want fast answers, whether they’re calling their computer salesmen or technicians during the day or inquiring about a health emergency to their doctor in the middle of the night. Customers expect answers to their inquiries within 30 minutes. … Read more
With a personalized doctor’s answering service, your medical office will never miss a call again. And this translates into more clients, more appointments, and more revenue! Guarantee your clients and callers receive the best customer service when they call with their medical questions or appointment scheduling inquiries by choosing a doctor’s answering service with all … Read more
Live virtual receptionists can take away a lot of time-consuming work for your employees – like callers having simple questions about hours, directions, sales, pricing, or other general inquiries. That is why using a virtual receptionist service can be highly helpful for your business efficiencies because this leaves you time to finish your main duties … Read more
