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Customer service scripting is a tool that simplifies an agent’s inquiry response. Currently, there are over 286,696 call agents in the U.S., and all of them must abide by certain calling etiquette; this is where call scripting comes in. One important part of customer-service scripting is called positive scripting. This involves pre-made phrases or replies … Read more
The call center market made a revenue of $27.1 billion in 2022 and is deemed to rise to $55.5 billion by 2029. The COVID-19 pandemic highly influenced this rise, considering that the imposed new rules made everyone alter their normal lives. Even now, the post-pandemic world is changing all aspects of our personal and business … Read more
Some of the biggest problems of event planning are data accessibility and time wasted on post-event work. If a company wants a successful event, you must have a proper registration system, which means gathering data in advance without follow-up emails. A few negative experiences can prevent customers from attending the event. Ticketing, lack of first … Read more
Over 66 percent of US citizens stated that customer service was a very important factor when choosing a brand. Phone lines available 24/7 help clients reach the business whenever they please, which is a crucial determiner of their loyalty to your brand or company. A busy atmosphere is excellent for any business, but it may … Read more
New trends are constantly springing up in every sphere of life, revolutionizing how we perform our day-to-day tasks. Usually, they mark a continuation of the trends from the previous year. But that’s not true for 2022. The COVID-19 pandemic changed our perception of time, money, and life. There are shifts in how customers behave and … Read more
With the way the economy goes through ups and down in almost quick succession, It is hard to predict where it is headed. And with recent global developments, businesses need to whittle down costs to stay competitive. Many enterprises turn to outsourcing to save resources. Specifically, a lot of businesses choose to outsource customer service. … Read more
Outsourcing continues to be a highly utilized tool among US companies. In fact, around 68% of US consumer product businesses outsource some of their workforce. Though outsourcing was seen as something used exclusively by large enterprises in its earliest years, it’s now commonly utilized by small and medium-sized businesses (SMBs) to gain an edge over their competition. … Read more
If you’re experiencing spikes in call volume and can’t keep up, you’re losing out on business. Even if your representatives manage to take every call, the added stress will make them less productive, lowering their chances of successfully converting callers into customers. Fortunately, there are a few ways to deal with call volume spikes, lessen … Read more
The success of a law firm greatly depends on how accessible you are to your clients. There are currently 1.3 million lawyers in the United States, and even though a quarter of them are based in New York and California, people across the country can easily call another lawyer nearby if you don’t pick up. … Read more
When you’re interacting with a prospect or a returning customer, especially when they’re inquiring about sales, it’s important to direct all your attention to them. At that moment, they are your most important customer. And if they feel valued, they’re more likely to keep coming back! However, it’s understandable that you might not have the … Read more