According to a Deloitte study, businesses that put their clients first are 60% more profitable than their counterparts. This shows how important it is for businesses to be client-centric, which applies especially to startups.
In a competitive market, one subpar experience with you and a customer can easily jump ship. As such, you need to take care of the ones you currently have and the new ones you acquire.
Investing in excellent customer service and support is one of the best ways to do this. And an integral part of good customer service? Quality answering services.
The Benefits of Call Centers For Startups
The people customers speak to when contacting your business play a big role in how a customer’s experience will go. If they can satisfactorily assist customers, the latter will leave with a positive experience, making them more likely to do business with you again.
This is what call centers can do for startups. Apart from that, though, startups can benefit from outsourcing their customer service to call centers in the following ways:
1. Call Centers Are Cost-Effective For Startups
The cost of hiring and training an in-house customer service team is significantly higher than simply outsourcing your phone answering services to a call center company.
The former option means spending on training, monthly salary, and benefits. The latter, meanwhile, allows you to pay only for what you need when you need it.
Even better, plenty of call centers offer more services, like data entry and appointment setting, allowing you to execute your customer service responsibilities without spending an arm and a leg for them.
2. You Can Provide Professional Customer Service
Call center agents have already undergone training with their company. They’re fully equipped with the skills and tools they need to assist different types of customers in different industries.
They’ll greet your customers and help them promptly solve their problems with ease and expertise. So even if your company is a small startup, you can present a professional image to your customers, making them trust you more.
3. Customers Prefer Live Agents
If there’s one thing customers want from businesses, apart from speedy and convenient customer service, it’s personalized experiences. They want to feel seen and heard by your business and automated, impersonal emails can’t do that.
Call centers, with their well-trained customer service agents, can give this personalized experience to your customers. Live agents get to know the customer and their specific problems, then provide tailored solutions.
4. You Can Improve Your Productivity
In-house customer service teams need extensive training and are susceptible to sick days, vacations, and absences. All of these can impact your productivity, especially as a small startup.
Call center companies provide reliable 24/7 communications solutions so you don’t have to worry about missing customer calls. They can also take over other client-focused responsibilities mentioned earlier, like appointment setting.
As a result, you and your employers can focus on more important tasks, do your job more effectively, and increase your overall productivity.
Keep in Touch with Your Customers Through Call Center Services
Services from call centers offer you a great way to keep customers happy and provide them with a positive experience. Make sure to work with a professional call center company like Always Answer.