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Have you ever desperately needed an answer from a company, only to be stuck on hold, waiting in a long queue of other customers? As frustrating as being placed on hold can be, it’s all part of the customer experience. Thankfully, there are plenty of things you can do to productively pass the time. Here … Read more
Finances are one of the biggest hurdles for startups and small businesses. If you’re finding that overhead costs are causing budgetary issues, now is a good time to take a step back to find ways to cut costs without cutting corners. Thankfully, there are plenty of options to save money so that your company has … Read more
With each New Year come new business trends to be aware of. In the ever-competitive business world, it’s important to keep tabs on trends to ensure that you’re always one step ahead of other companies in your industry. Here are 3 business trends for 2018 that you’ll want to consider employing. Blockchain If you’ve seen … Read more
Understanding how your customers truly feel about your product and your company is important. By getting those raw details, you can better tailor your services to better meet customer expectations. One of the most convenient ways to get this information is to ask your customers to fill out a survey—but rarely do customers take the … Read more
Customer satisfaction is what sets your company apart from your competitors. By personalizing your customer service, your customers will immediately get the feeling that they are valued and cared for. No one wants to feel like a number in a long list of calls. Personalized and engaging conversation is what will keep your customers coming … Read more
Having a team of customer service reps available around the clock is costly, especially for small companies. For companies looking to give off the feeling that they’re always available, using voicemail seems like a viable option, but sending customers to voicemail may actually be hurting your business. Highly Impersonal One of the biggest problems … Read more
Emergencies can happen at any time. If you serve the community as an emergency responder, you know the importance of availability. Having a dispatch center available around the clock is a must to provide the required support. To provide a high-quality emergency dispatch center, consider outsourcing the answering service. Here are three benefits to hiring … Read more
Call centers handle a large amount of confidential customer data. From helping customers with technical support to processing orders by phone, representatives need to operate with safety and data confidentiality in mind. Because of access to sensitive data, call centers are prime targets for fraudsters. Here are 3 security questions that every call center should … Read more
To say that the holidays are stressful is an understatement. While the holidays often bring in higher levels of profit for most companies, the never-ending orders can take a toll on your customer service. Want to avoid unhappy customers? Keep reading for 3 tips to handle customer service during the holidays. Plan Ahead One of … Read more
Thanks to the internet, it’s now possible for a company based in New York to do business with a client on the opposite side of the globe. While global business is a sign that your business is growing, global business creates the challenge of dealing with clients in different time zones. The good news is … Read more
