How to Handle Customer Call Spikes During the Holidays with a Live Answering Service

Holiday Call answering service

A Live Answering Service can be a huge help this holiday season. Whether you’re in a retail or service industry, security, medical, or property management, the holidays can often show customer call spikes both in call volume and often, duration. But how can you handle these call spikes at a busy time of the year? … Read more

Handling Customer Service During the Holidays

Customer Service During Holiday hours from a smiling woman

To say that the holidays are stressful is an understatement. While the holidays often bring in higher levels of profit for most companies, the never-ending orders can take a toll on your customer service. Want to avoid unhappy customers? Keep reading for 3 tips to handle customer service during the holidays. Plan Ahead One of … Read more