5 Ways to Reduce Customer Wait Times & Customer Frustration on the Phone

Phone used for customer service needs

Long customer wait times on the phone lead to customer frustration and an overall drop in how that brand or business is viewed – don’t let that happen to you. Instead, use tried and true tactics to reduce your customer wait times (and their frustration) and be looked at as a company who values their … Read more

Why Sending Your Customers to Voicemail Is Hurting Your Business

Should We Send Customer Voicemails, man looking confused

Having a team of customer service reps available around the clock is costly, especially for small companies. For companies looking to give off the feeling that they’re always available, using voicemail seems like a viable option, but sending customers to voicemail may actually be hurting your business.    Highly Impersonal One of the biggest problems … Read more