Why Sending Your Customers to Voicemail Is Hurting Your Business

Should We Send Customer Voicemails, man looking confused

Having a team of customer service reps available around the clock is costly, especially for small companies. For companies looking to give off the feeling that they’re always available, using voicemail seems like a viable option, but sending customers to voicemail may actually be hurting your business.    Highly Impersonal One of the biggest problems … Read more