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Unemployment rates continue to fall in the United States—employers added 433,000 workers in 2021, and economists are hopeful that there will be more job openings this year. However, despite employers’ efforts to hire qualified workers, the labor force participation rate is still below the 63.4% pre-pandemic participation rate. Many hope this will improve in the … Read more
According to a Deloitte study, businesses that put their clients first are 60% more profitable than their counterparts. This shows how important it is for businesses to be client-centric, which applies especially to startups. In a competitive market, one subpar experience with you and a customer can easily jump ship. As such, you need to … Read more
Customers have plenty of expectations from businesses, and an excellent customer experience is at the top. In fact, according to PwC, 73% of customers point to experience as the most important factor in their purchasing decisions, while 65% said a positive experience with a brand is more effective than great advertising in getting them to … Read more
Consumers have long been discerning about the customer service they receive, but the prolonged effects of the COVID-19 pandemic have exacerbated their need for excellence from businesses. Consider the following statistics: 93% of customers are more likely to purchase again from brands with excellent customer service 64% of consumers find customer experience more important than … Read more
Your business needs to invest in your customers’ satisfaction to outpace your competitors. Compared to brands with inferior customer service, those that create superior customer experiences bring in 5.7 times more revenue. As technologies develop, companies find new ways to streamline their customer service operations and increase their effectiveness. If you want to keep up, … Read more
Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your … Read more
If there is anything that business analysts like to emphasize to growing companies, it’s the fact that customer experience is now everything. The user experience and customer satisfaction have become the cornerstone of every company’s marketing. One of the best ways to figure out what brings customers satisfaction, what they care about, and what concerns … Read more
There are so many different ways for businesses to reach customers today. Social media, text, web, and many other platforms—all of these have methods to allow companies to reach out to their customers. And they work: the numbers from marketing studies throughout the world, not just in the United States, showcase how effective it is … Read more
Call centers have undoubtedly been significant contributors to the economy, even during the upheavals stemming from the pandemic. Some specialists go as far as calling them heroes, as they kept up with the work supporting an online retail and eCommerce industry that had inflated massively. Call centers have had to adapt and become more efficient … Read more
Quick response times and customer concerns addressed efficiently are essential to fostering brand loyalty. Meanwhile, slow customer response times will result in loss of customers and revenue. However, you also have other tasks that might need more immediate attention. You need strategies and systems that will make responding to customers more efficient. Here are 4 … Read more