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Employee screening should be part of every business’s hiring process. Background and reference checks validate job applicants’ claims regarding their education, qualifications, and general trustworthiness. Having a pre-employment screening program in place makes better-informed hiring decisions and reduces the risks of making a bad hire. Poorly conducted or inadequate employee screening, on the other hand, … Read more
About 90% of global customers consider customer service important in fostering loyalty to a brand. As such, savvy companies put only the best employees on the communication frontlines. Here are seven key qualities to look for in a stellar customer support agent. High Emotional Intelligence The role of customer service and support agents revolve around … Read more
Entrepreneurs will agree that the early stages of business growth can be incredibly taxing. More often than not, if you own a small business or startup, you’re the one in charge of everything – even receptionists work like taking all the calls and scheduling the appointments. Instead of doing everything yourself, delegating these and other … Read more
High call volume is when your business receives more calls than it typically does. And all businesses with phone customer service or technical support departments will experience unexpected spikes in call volume at some point in time. If your business is not equipped to handle a call surge, you risk customer dissatisfaction as well as … Read more
Admittedly, not all businesses are in dire need of live answering services. Some companies can afford their in-house communications team, while others handle only a small volume of calls. However, some businesses are better off outsourcing their live answering. A live answering service brings them better ROI and gets them more clients. More importantly, it … Read more
Marketing and sales platform Hubspot found that 68% of consumers are willing to pay more for products and services from a company known to offer customer service experiences. That means providing a good customer experience is still at the heart of customer service. However, the world is quickly changing and becoming more digital. How will customer … Read more
The digital revolution has created a more level business landscape by shifting power to the customers. Nowadays, it’s conceivable for smaller online retailers to compete with industry giants. What is essential is prioritizing what customers value in order for your business to thrive. For instance, retail research revealed that 73.6% of shoppers say delivery time … Read more
Always Answer Inc. wins coveted ATSI Award of Excellence Always Answer Inc. of Duncanville, TX has been honored with the exclusive ATSI 2021 Award of Excellence for the 15th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services … Read more
LTC Answering Service wins coveted ATSI Award of Excellence LTC Answering Service of San Antonio, TX has been honored with the exclusive ATSI 2021 Award of Excellence for the 2nd consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call … Read more
As more businesses begin to adopt more sophisticated marketing strategies, your company will have to compete for sales and customers. If you want to keep your customers and grow your business at the same time, you must offer exceptional customer service. In fact, according to research on Hubspot, 82% of customers rate “immediate” responses to … Read more
