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From smartphones and automation to chatbots and more – the world of communication is constantly changing. But one thing still rises above all the rest, a real, live human voice greeting you, speaking to you, and treating you like a friend, not a customer or merely a number. So, if you’re debating if your business … Read more
Customer support and customer experience might sound similar, but they actually can cover different aspects of your customer’s time with you. And though many call centers offer customer service (or customer support) they might not be delivering a great customer experience, too. Always Answer thinks that customer support without a great experience, or vice versa, … Read more
Long customer wait times on the phone lead to customer frustration and an overall drop in how that brand or business is viewed – don’t let that happen to you. Instead, use tried and true tactics to reduce your customer wait times (and their frustration) and be looked at as a company who values their … Read more
Whether you choose a call center, virtual receptionist, live answering service, or to do it all in-house yourself, there are some phone etiquette lessons you need to know. Customer care isn’t just about answering the phone, or even listening. True customer care is about making the caller feel understood, appreciated, and valued, as well as … Read more
Perhaps you have heard of custom messaging. Maybe you have even heard lofty claims about how it can help you and your business. Or maybe you’re only just now hearing about it for the first time. Regardless of your past experience with custom messaging, it can often create more questions than answers in our clients. … Read more
Perhaps you have heard of order taking services or order entry services before. Perhaps you are curious about what these services do or how they can help you and your business? Or perhaps you have even had these services before with one of the other guys and simply weren’t satisfied. We understand; we hear you. … Read more
Did you know that 95.7% of call center clients view customer satisfaction as the most important aspect of customer service? Seems straightforward enough, right? But did you also know that only about 26% of call services customers say they believe customer support centers, or call centers, offer ‘great support’? This is a huge disparity that … Read more
Have you ever posted on social media about a job opening? Or placed a classified ad and felt overwhelmed with the response? This might sound like a good problem to have, but that doesn’t mean it is without its stress. Additionally, more responses mean more time spent combing through all the applicants, and that might … Read more
Always Answer gets a lot of questions about our services, packages and what each service means. In fact, many clients have difficulty distinguishing between answering services, a virtual office, or a marriage of the two – virtual office call answering services. If your business wants to know more about virtual office call answering services, or … Read more
If you are working twice as hard just to keep up with half of your business, then you might just need a call center. If you are missing professional calls while you’re dealing with a different aspect of your business, then you might just need a call center. And finally, if your phones go down, … Read more
