Manners Matter: The Importance of Professional Telephone Etiquette

Professional Phone Etiquette

Any experienced business owner can attest to how important repeat customs are to success. According to Small Business Trends, the average repeat customer spends around a third more than new customers. And a 5 percent increase in customer retention can boost profitability by up to 95 percent. Although acquiring new business is important, investment in … Read more

Top 9 Phone Etiquette Tips to Skyrocket Your Customer Care

Man Practicing Phone Etiquette on an Iphone

Whether you choose a call center, virtual receptionist, live answering service, or to do it all in-house yourself, there are some phone etiquette lessons you need to know. Customer care isn’t just about answering the phone, or even listening. True customer care is about making the caller feel understood, appreciated, and valued, as well as … Read more