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How to Personalize Your Customer Service Experiences

personalizing customer service experiences, man in a suit

What makes a business great today is not the quality of the products or services they sell but, rather, the level of customer service experience provided. Let’s face it. The overall quality of products and services has gotten to the point where it is pretty much even between competitors. As a result, businesses have to … Read more

The Importance of Quality Customer Care

Quality Customer Care for a man

One way small and medium businesses set themselves apart from larger and corporate competitors is by providing their customers with quality customer care. Most people are not simply looking for the lowest prices but, also, which businesses provide the best customer service and care both during and after the sale. They do not mind paying … Read more

How Can an Answering Service Help Your Small Business?

Call Center employee on a headset

To help you determine how an answering service can help your small business, first consider the following questions: Do you find yourself traveling from one customer site to another, not able to take calls? When you use a phone service, all of the calls you cannot take while driving and traveling are picked up by … Read more

Tips to Decrease Customer Wait Times

Customer Wait Times

No one likes waiting in lines or on endless hold to speak to someone. The longer a customer has to wait, the more upset they can become, unhappy with your business and its products and services. There are different things you can do to help reduce overall wait times and make experiences more pleasant. Identify … Read more

The Rapid Growth & Demand for U.S. Answering Services

answering service solutions

In recent years there have been a few different trends affecting the demand for answering services here in the United States. The first one is the onshoring of U.S. businesses’ call centers and inbound phone call services. The costs of doing business overseas in countries like India, China, and the Philippines is no longer cost-effective, … Read more

How to Meet Customer Service Expectations

Answering Service

To provide your customers with exceptional experiences, whether they are a brand new customer or a returning one, you need to pay attention to their needs. There are different ways in which they will communicate this with you, either through face-to-face conversations, email messages, telephone calls, or feedback left through an online review site. Do … Read more

Why Are Overseas Call Centers Returning to the United States?

Virtual Receptionist

A common trend in the 1990s and 2000s for businesses was to outsource their call centers and telephone answering services to companies overseas in countries like India and the Philippines. However, after the major United States recession in the mid-to-late 2000s, it started to cause a shift in the industry, as U.S.-based businesses questioned more … Read more

Bilingual Answering Service: Breakdown of Languages Used in the United States

Bilingual Answering Service

The United States is a “melting pot” of people that originally emigrated from different foreign countries, including the United Kingdom, France, and Spain. While English quickly became the predominately spoken language, this is slowly starting to change due to a number of reasons. Among those is the growth of global businesses over the past few … Read more

The Benefits of Your Own Personal 24/7 Live Agents

Personal 24/7 Live Agents

As you start off the new year, it is important to set both short term and long term goals and objectives you want to achieve to grow your small business this year. Part of normal business growth is hiring new employees to perform a variety of business functions and tasks. However, finding the right people … Read more

Finding Flexibility in Your Business Operations

Finding Flexibility in Your Business

In recent years, there has been this “on-again” and “off-again” business model to provide employees with more flexibility in their work schedules. Many companies of all sizes have experimented with telecommuting and virtual offices in the past. Some organizations continue to allow their employees the perks of these options, while others have either done away … Read more

Avoid Costly Mistakes When Hiring An Answering Service!

Don’t let your business suffer due to common misconceptions. Make informed decisions for your business by downloading our FREE guide: “3 Mistakes Companies Make When Hiring an Answering Service…and How to Avoid Them!”