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The key to remaining successful in 2018 is delivering exceptional customer service throughout the entire customer experience. To ensure businesses are utilizing the right solutions, it is essential to review what technologies your business is currently using and whether these could be improved upon. For 2018, some of the top call center technology trends to … Read more
Have you ever desperately needed an answer from a company, only to be stuck on hold, waiting in a long queue of other customers? As frustrating as being placed on hold can be, it’s all part of the customer experience. Thankfully, there are plenty of things you can do to productively pass the time. Here … Read more
Emergencies can happen at any time. If you serve the community as an emergency responder, you know the importance of availability. Having a dispatch center available around the clock is a must to provide the required support. To provide a high-quality emergency dispatch center, consider outsourcing the answering service. Here are three benefits to hiring … Read more
Call centers handle a large amount of confidential customer data. From helping customers with technical support to processing orders by phone, representatives need to operate with safety and data confidentiality in mind. Because of access to sensitive data, call centers are prime targets for fraudsters. Here are 3 security questions that every call center should … Read more
To say that the holidays are stressful is an understatement. While the holidays often bring in higher levels of profit for most companies, the never-ending orders can take a toll on your customer service. Want to avoid unhappy customers? Keep reading for 3 tips to handle customer service during the holidays. Plan Ahead One of … Read more
Thanks to the internet, it’s now possible for a company based in New York to do business with a client on the opposite side of the globe. While global business is a sign that your business is growing, global business creates the challenge of dealing with clients in different time zones. The good news is … Read more
Customer service can make or break a company. According to an American Express survey, 78% of customers didn’t make a purchase because of poor customer service. From call centers to online communication, consumers expect quick and convenient support. Here are three ways to maintain customer support standards to provide the best customer service possible. Review … Read more
There’s nothing more stressful than when calls are rushing in and your team quickly becomes overwhelmed. On the bright side, a high volume of calls is a good sign that business is booming. However, slow phone-based customer service can be frustrating for customers. Here are four ways to deal with high call volume in … Read more
Every business faces challenges, especially when it comes to development and growth. One of the most difficult decisions is determining how much money to put toward each aspect of your business. From marketing to communications, there are many factors that have to be considered. For some companies, developing an in-house team can be far too … Read more
A reputation crisis can be a scary situation. The thought of lost sales and a damaged reputation are tough pills to swallow. You’ll want to prepare the best position for your company in hopes of lessening any impact from a crisis. This includes focusing on proper communication and other internal efforts. Keep reading for 3 … Read more
