Thanks to the internet, it’s now possible for a company based in New York to do business with a client on the opposite side of the globe. While global business is a sign that your business is growing, global business creates the challenge of dealing with clients in different time zones. The good news is that there are ways to maintain communication and high customer service, even with customers around the globe.
Know Your Time Zones
The first step toward managing global clients is to be well aware of time zone differences. You probably know that there is a 3-hour time zone difference between the east and west coast of the U.S., but do you know the time difference between your city and one in another country? Most phones allow you to enter different cities to keep track of time around the world. Ensure you’re well-organized and have a central location where you can track and check time for all of your global clients.
Understand Cultural Differences
With global connections come the need to be open and attentive to cultural differences. Some cultures don’t work on certain days while others spend parts of their day practicing their religious beliefs or spending time at home. To show your openness and understanding, always be aware of any cultural differences that your clients may have. Scheduling a meeting during your client’s day off or prayer time may be frowned upon.
Offer 24/7 Answering Support
While you have no control over time differences, you can control how often your company is available. To ensure that your clients can get answers no matter the time of day, consider providing a 24/7 answering service. A call center is the ideal way to provide around the clock service to your clients. This ensures that time zones have little to no impact on when you can respond to client questions or concerns.
Call Center Service You Can Trust
Putting your customer service in the hands of another company can be risky, but by choosing a reputable name such as Always Answer, you can rest assured that you and your customers are in good hands. We have years of experience running call centers. We also offer other services, such as virtual assistants and virtual receptionists.
We take pride in customer service! Contact us today at 1-800-606-9898 to learn more about our answering services.