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A common trend in the 1990s and 2000s for businesses was to outsource their call centers and telephone answering services to companies overseas in countries like India and the Philippines. However, after the major United States recession in the mid-to-late 2000s, it started to cause a shift in the industry, as U.S.-based businesses questioned more … Read more
The holiday shopping season is upon us and dealing with the influx of shoppers can seem challenging at times for business owners. Customer service is just as important this time of year as it is the rest of the year. Many of the customers you encounter over the holiday season could potentially become repeat customers. … Read more
Patients’ needs don’t end when their physician’s office closes in the afternoon. Many patient needs, such as reporting side effects from medication or inquiring about new symptoms, happen outside the traditional hours of 9 to 5. For patients and physicians in the Dallas area, a medical answering service can provide a critical connection outside office … Read more
Customer service is often why consumers choose local small businesses over larger national chains. By offering a high level of customer service—getting to know consumers as individuals, offering around the clock answering service access, and forging strong bonds—smaller companies can provide a superior experience to larger firms. Giving customers a positive, memorable client support experience … Read more
As the business world picks up and the economy slowly recovers, there is more demand for the services of a good CPA. How can you capitalize on this new influx of potential business? With the right tools, like up-to-date technology and a professional live answering service, you’ll have no problem rolling the new business in. … Read more
If you’re starting a new business of any kind, Austin is the place to be! Outpacing the growth of most other U.S. cities, Austin is in a post-recession building spree, and HVAC services are in demand. What does it take to be successful in this endeavor? Smart marketing, good call answering services, and a solid plan … Read more
If your employees are taking up too much valuable work time answering phone calls, you are likely trying to decide between a live answering service and a voicemail service. Which of these is the better option for you in the long run? Here are some questions to ask in order to determine which is best … Read more
Immigration is a huge news story these days, and everyone seems to have their own opinion about how the U.S. should handle immigrants. But the fact of the matter is, immigrants are here, and most likely are here to stay. Since Texas is so near the border, and there are lots of jobs here for … Read more
Have you ever thought you needed to clone yourself to get everything done? While the technology for human cloning is decades away, a virtual assistant can make you feel like you cloned yourself, almost doubling your capacity for getting things done. But, what could a virtual assistant do for you? 1. Bookkeeping If you spend … Read more
Every call center offers an array of services to meet your needs. The problem some companies have is knowing which of these are necessary. Rather than fall into an up sale of services you won’t use, evaluate your company. This shows you where you need the help of a center. Define Your Needs You may … Read more