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There are so many different ways for businesses to reach customers today. Social media, text, web, and many other platforms—all of these have methods to allow companies to reach out to their customers. And they work: the numbers from marketing studies throughout the world, not just in the United States, showcase how effective it is … Read more
Call centers have undoubtedly been significant contributors to the economy, even during the upheavals stemming from the pandemic. Some specialists go as far as calling them heroes, as they kept up with the work supporting an online retail and eCommerce industry that had inflated massively. Call centers have had to adapt and become more efficient … Read more
Quick response times and customer concerns addressed efficiently are essential to fostering brand loyalty. Meanwhile, slow customer response times will result in loss of customers and revenue. However, you also have other tasks that might need more immediate attention. You need strategies and systems that will make responding to customers more efficient. Here are 4 … Read more
It can get a bit hectic at the front desk of your dental practice. You get inquiries about your services and calls from existing patients wanting to schedule or reschedule – and you won’t always have the time and energy to pick up each phone call. But what if there’s an emergency? Even if there … Read more
Your front desk is the first physical point of contact between you and your patients. It’s important that your front desk is able to work well in order to ensure efficiency for the rest of the practice as well as leave good impressions. Poor front desk efficiency will cause employee burnout, impacting your staff’s ability … Read more
Most employers perform some kind of background check. According to the National Association of Professional Background Screeners (NAPBS), they primarily investigate criminal history in national and county or state databases. When it comes to hiring, conducting background checks is a vital step. Doing so helps you better picture the applicant and protect your company, employees, … Read more
It’s no secret that things can get chaotic when you manage a business. There’s so much work to do and meetings to attend, so some tasks fall through the cracks. One of the commonly overlooked tasks is answering calls. If too many calls are unanswered, it can hurt your reputation and lose customers. This is … Read more
According to the Harvard Business Review, investing in new customers can be anywhere from 5 and 25 times more expensive than retaining existing ones. This is especially true now that the link between companies and customers is closer than ever because of the internet and social media. Having a team of virtual and remote receptionists … Read more
Not all call centers are created equal — some are better suited to your needs. Before you partner with an agency, assess these key considerations to ensure you outsource your customer service to the right call center. The Complexity of Your Calls The calls that companies receive vary in complexity. Some types of calls require only … Read more
When the topic is phone call conversions, what usually springs to mind is cold calling or outbound calling. However, inbound calls—those initiated by the customer or prospect—are also opportunities for your phone support representatives to make a sale. A study by Forrester found that customers who initiate inbound calls convert faster, spend more, and churn … Read more