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For owners of small- and medium-sized businesses, one of the biggest questions they need to determine is whether it is better to set up their own internal call support or outsource their call center to a service that specializes in providing customer support. There are many reasons to consider, and the following are among those … Read more
What makes a business great today is not the quality of the products or services they sell but, rather, the level of customer service experience provided. Let’s face it. The overall quality of products and services has gotten to the point where it is pretty much even between competitors. As a result, businesses have to … Read more
One way small and medium businesses set themselves apart from larger and corporate competitors is by providing their customers with quality customer care. Most people are not simply looking for the lowest prices but, also, which businesses provide the best customer service and care both during and after the sale. They do not mind paying … Read more
Managing your customers’ expectations can be challenging during situations where there are emergencies and high call volumes. With emergencies, unless you have an after-hours answering service, you may not even be alerted to a problem until the next day when you start listening to voice mails or checking emails. With outsourced emergency call handling, you … Read more
To help you determine how an answering service can help your small business, first consider the following questions: Do you find yourself traveling from one customer site to another, not able to take calls? When you use a phone service, all of the calls you cannot take while driving and traveling are picked up by … Read more
No matter what type of industry or market your business is in, or whether you sell products or services, the distinguishing feature that sets businesses apart is the type of customer service experiences you provide current and new customers. Most businesses have followed a reactive customer service approach for years, while others have started to … Read more
It can be difficult running your own business when it seems like everything you have to do is a priority. However, if you try to tackle every detail, business meeting, phone call, and customer experience, you will soon find not only are you spread too thin but, also, the attention your business needs is, too. … Read more
At some point, each one of us has had to call a call center for customer support. We all know there are several differences which go a long way toward creating wonderful experiences for both the caller and the employee taking the phone call. Let’s take a look at some of the ways businesses can … Read more
You may be wondering how important eco-friendly and green initiatives are to your customers. In recent years, as awareness about the environment has grown, so, too, has the number of customers that specifically seek out those businesses which demonstrate they care about the environment. These types of customers also do not mind paying a little … Read more
The United States is a “melting pot” of people that originally emigrated from different foreign countries, including the United Kingdom, France, and Spain. While English quickly became the predominately spoken language, this is slowly starting to change due to a number of reasons. Among those is the growth of global businesses over the past few … Read more
