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Always Answer 
During the onset of COVID-19, businesses all over the world were brought to a sharp halt and remote work became the new normal. With customers in lockdown, keeping lines of communication available 24/7 will help you stay competitive and profitable. Research shows that 85% of callers who don’t reach you on the first call will … Read more
Outsourcing is a common business move, helping companies increase their manpower, efficiency, and flexibility, without the cost of hiring a full-time in-house team. One of the widely outsourced business functions is customer service and communication. Outsourced call center services offer a wealth of advantages. These services help free up employee time, allowing you to allot more … Read more
From accounting to email responses, lots of business processes today can be fully automated. Companies big and small are investing in these automation services so they can free up workers to do more important tasks. Still, sometimes employees and even C-level executives take on too much and wear too many hats. While these efforts can … Read more
A background check is a critical step in the recruitment process. By verifying information provided by the applicant, you can rest assured that your company hires only qualified and honorable people. What Can be Covered by Employee Screening? A pre-employment background check typically reviews the following information: Identity verification – Name, social security number, and … Read more
We are excited to share important news regarding the evolution of our company and how this change will benefit you. What you have known as Always Answer, LTC Answering Service, Amarillo Answering Service, Phone Center Answering Service, My Receptionist, Unique Personal Communications will now be known as Always Answer! Our commitment to our customers and … Read more
Cultivating positive relationships with customers is the cornerstone of any successful business. However, your business may not have the time or the resources to address the concerns of every customer who calls you. According to the Small Business and Entrepreneurship Council of America, companies with fewer than 20 employees comprised 89 percent of small businesses … Read more
Traditional businesses usually operate for eight hours a day. They open up their store at nine in the morning and close up shop by five in the afternoon. If you own an e-commerce storefront, however, things run a bit differently. Although the standard business day does end at 5 PM, you don’t stop entertaining customers … Read more
Good customer service has always been one of the pillars of commercial success. For one, it helps you retain customers. They’re bound to come back when they’re happy about your products and services. It’s also great for your marketing. When customers are satisfied with your goods and services, they’ll likely recommend you to friends and … Read more
When it comes to product or service inquiries, customers and business owners often have different perspectives. Clients want fast answers, whether they’re calling their computer salesmen or technicians during the day or inquiring about a health emergency to their doctor in the middle of the night. Customers expect answers to their inquiries within 30 minutes. … Read more
You need a vacation. And it is perfect timing with the holiday season unfurling all around us, but just because you’re on vacation that doesn’t mean your business has to stop too! With Always Answer, your virtual receptionist can handle all calls, questions, and communications with your customers – even as you unplug on your … Read more
