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Challenge Brookesmith SUD Office faced a critical situation during a large, extended outage just before Christmas 2023. The office experienced a high influx of customer calls from frustrated and concerned clients, seeking urgent updates. With limited internal resources, managing the sheer volume of calls was overwhelming, leading to the risk of poor customer experiences. Solution … Read more
The new year is in full swing, and there’s no better time to set your business up for success. Whether you’re looking to improve customer service, streamline operations, or ensure every call gets answered, Always Answer is here to help. And the best part? You can try it for free! But don’t wait—this opportunity is … Read more
Getting new customers is exciting, but keeping them? That’s where the real magic happens. Customer retention isn’t just about making repeat sales—it’s about building relationships that last. The truth is, it’s much cheaper to keep an existing customer than to win a new one, and loyal customers are more likely to recommend your business to … Read more
As 2025 begins, businesses are setting resolutions to refine their strategies and achieve new milestones. Whether it’s growing the customer base, increasing profitability, or enhancing operational processes, effective resolutions can make a real difference. But one resolution stands out as a cornerstone of business success: improving communication. Effective communication is not just about sending messages—it’s … Read more
No matter what industry you’re in, you need to provide customers with stellar customer service when they experience an issue. This means creating a dedicated customer support or technical support team to provide those services. Although these services may seem similar, the types of people that perform best in these roles exhibit different traits and … Read more
The gateway to a medical office isn’t the front door; it’s your voice on the phone. Most patients will initially dial in to either schedule an appointment or follow up on test results, so it’s critical to establish a good relationship. For example, if you come across as annoyed or hurried on the phone, people … Read more
Once you realize you don’t have — or can’t find — the number of staff members you need to respond to customers’ incoming calls, it’s probably time to hire some help. Answering and call center services come in all shapes, sizes, pricing, and experience levels — understanding which one you need (and why) is essential … Read more
In 2019, the worldwide outsourcing market was worth approximately $92.5 billion. As competition in the business world heats up, the number of businesses that rely on outsourced services is rising, too. Outsourcing your appointment scheduling is more than just phone calls and calendar assistance. Appointment setting is a complex process that calls for a skilled … Read more
Fifty-two percent of clients who had a bad experience with a company will never do business with them again. Every business relies on its clientele’s continued patronage and approval to stay afloat. Understanding your customers’ “pain points” is essential to maintaining their satisfaction. To serve customers properly, it’s important to stay in contact with them … Read more
A majority of small businesses in the U.S. end up losing money because they can’t meet customer demands. Bigger companies, however, work with larger budgets and can afford to hire multiple departments to take care of the business — like customer support agents who can take each and every call. For an up-and-coming business, having … Read more
