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When it comes to interacting with customers, personalization is the way to go. A study published in the Journal of Interactive Advertising found that you could trigger positive thoughts in your customer by simply mentioning their name in a marketing message. It gives them the impression that you care about their patronage of your products … Read more
Good customer service has always been one of the pillars of commercial success. For one, it helps you retain customers. They’re bound to come back when they’re happy about your products and services. It’s also great for your marketing. When customers are satisfied with your goods and services, they’ll likely recommend you to friends and … Read more
Always Answer offers live answering, virtual receptionist, and call center services for businesses of all sizes! And we are with you every step of the way! From technical support and common questions, to our software and security, we are committed to impeccable customer service! With technology and highly skilled telecommunications professionals, we are able to … Read more
Customer support and customer experience might sound similar, but they actually can cover different aspects of your customer’s time with you. And though many call centers offer customer service (or customer support) they might not be delivering a great customer experience, too. Always Answer thinks that customer support without a great experience, or vice versa, … Read more
Long customer wait times on the phone lead to customer frustration and an overall drop in how that brand or business is viewed – don’t let that happen to you. Instead, use tried and true tactics to reduce your customer wait times (and their frustration) and be looked at as a company who values their … Read more
Whether you choose a call center, virtual receptionist, live answering service, or to do it all in-house yourself, there are some phone etiquette lessons you need to know. Customer care isn’t just about answering the phone, or even listening. True customer care is about making the caller feel understood, appreciated, and valued, as well as … Read more
It may sound strange to you, but your customers have plenty of things to teach you. When it comes to call centers, customers have concerns, expectations, and wishes. By listening to your customers and providing you with useful data, a call center will help you learn a variety of things that will make your business … Read more
Businesses that can’t retain customers usually aren’t around for very long. For most companies, convincing customers to keep coming back is just as important as finding new customers, if not more important. What can businesses do to keep their customers coming back, instead of constantly scrambling to find new ones to replace them? Let’s take … Read more
