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When a business is considering outsourcing its call center services, it must decide whether it wants to use offshore or onshore call centers. Offshore call centers are those operated outside the United States in countries like India and the Philippines. Onshore call centers are those operated here in the United States, like San Antonio answering … Read more
Almost any type of business that you can imagine depends on maintaining a healthy relationship with its customer base. With some types of business, however, this is far easier said than done. For instance, a great number of companies must routinely converse with customers over the phone—to process orders, to set appointments, or for other … Read more
Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can … Read more
Dallas, San Antonio, Houston, and other Texas cities are seeing significant increases in immigrants from Mexico, Central America, and South America. All of the newcomers are potential customers — but how do you reach out and get this business? These potential customers need all kinds of goods and services: plumbers, mechanics, doctors, flower shops, clothing, … Read more
If your employees are taking up too much valuable work time answering phone calls, you are likely trying to decide between a live answering service and a voicemail service. Which of these is the better option for you in the long run? Here are some questions to ask in order to determine which is best … Read more
Immigration is a huge news story these days, and everyone seems to have their own opinion about how the U.S. should handle immigrants. But the fact of the matter is, immigrants are here, and most likely are here to stay. Since Texas is so near the border, and there are lots of jobs here for … Read more
While you probably know that you can outsource customer service to a call center, you might not realize just how flexible and comprehensive call center services are. Depending on what sort of business or industry you’re in, you might need some or all of the various services available through an outsourced call center. Here are … Read more
If you read the news, you probably see a number of call centers closing. Sprint, for example, closed 55 retail stores. This in turn led to three of its centers shutting down as well. It seems like the need for telephone representatives is dying out; however, it is increasing. Overall, call centers are hiring more … Read more
When you decide to go local, there are many benefits. One most don’t consider is the ability to visit. You can tour your Austin call center to see how the calls are handled firsthand. There are a few signs to look for when you tour that tell you whether the call center should be your … Read more
The call center experience has been revolutionized in the past years. New technology has given the ability for businesses to customize exactly what services to utilize. Your Austin call center can offer these to you. Dynamic Scripting When you start using provided call center services, a script is created with you to use with your … Read more
