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Having a team of customer service reps available around the clock is costly, especially for small companies. For companies looking to give off the feeling that they’re always available, using voicemail seems like a viable option, but sending customers to voicemail may actually be hurting your business. Highly Impersonal One of the biggest problems … Read more
It is no secret that providing great customer service helps distinguish businesses from the competitors in their respective markets and industries. In fact, it can be the deciding factor when a potential customer is “on-the-fence” about making a purchase when all other things are equal in regards to the quality and pricing of products and … Read more
As your small business grows, you have opportunities to expand your operations and make your business bigger. There are several different expansion strategies you can use to help keep your business growing and still be able to deliver exceptional customer experiences. Establish a customer support call center. Retain the services of an experienced outsourced telephone … Read more
For owners of small- and medium-sized businesses, one of the biggest questions they need to determine is whether it is better to set up their own internal call support or outsource their call center to a service that specializes in providing customer support. There are many reasons to consider, and the following are among those … Read more
In today’s markets, businesses of all sizes are constantly looking at different ways they can add value to their business to help grow their operations and increase their bottom lines. One of the key things you need to do to determine where you can bring value to your business is to take a look at … Read more
What makes a business great today is not the quality of the products or services they sell but, rather, the level of customer service experience provided. Let’s face it. The overall quality of products and services has gotten to the point where it is pretty much even between competitors. As a result, businesses have to … Read more
Managing your customers’ expectations can be challenging during situations where there are emergencies and high call volumes. With emergencies, unless you have an after-hours answering service, you may not even be alerted to a problem until the next day when you start listening to voice mails or checking emails. With outsourced emergency call handling, you … Read more
To help you determine how an answering service can help your small business, first consider the following questions: Do you find yourself traveling from one customer site to another, not able to take calls? When you use a phone service, all of the calls you cannot take while driving and traveling are picked up by … Read more
There are numerous ways you can invest in your business, regardless of its size, to help entice and attract new customers. One affordable, and often free, method to pursue is to set up your business profile on social media sites, such as Facebook, LinkedIn, and Google+. Before you go social media crazy and create profiles … Read more
A common trend in the 1990s and 2000s for businesses was to outsource their call centers and telephone answering services to companies overseas in countries like India and the Philippines. However, after the major United States recession in the mid-to-late 2000s, it started to cause a shift in the industry, as U.S.-based businesses questioned more … Read more
