We’ve all been there, an insane day, phones ringing off the hook, lines and customers for miles, or so it seems. And without live answering services this can be overwhelming for both you and your staff, making even the best customer service sag.
Often, if there is just too much for your personnel to handle, the first thing that gets pushed aside are those ever-ringing phones. But those are potential new customers, new leasing opportunities and prospects. Those phone calls going to your voicemail box are potential revenue, but not if they don’t get the proper greeting, response time and service.
It seems a catch 22 sometimes. Ignore your current clients to answer phones for potential new clients, or let those leasing opportunities slip away as you care for your tenants’ needs. But this rock-and-a-hard-place situation doesn’t have to be so difficult,
We at Always Answer believe that no potential lead should have to leave a message. Whether it’s an after-hours inquiry or a peak-time call, they should be greeted by a warm, human voice, able to answer their questions and have your company’s first impression be a bright one! That’s the benefit of live answering services.
Live Answering Services – Costs & Benefits
Live answering services can make your work life easier in a multitude of ways, but what are the costs, as well as the benefits? What’s the return on your investment? And are live answering services right for you and your company? Let’s explore and see what’s best for your unique property management company.
Large and in Charge: If your company has many locations, employees and tenants, maybe spanning city or even state lines, then live answering services might just be your saving grace. Instead of having your employees split-task (something that drops everyone’s productivity dramatically and causes an increase in error-making) try a live answering service whose only job is to answer your phone calls, your potential leasing opportunities, and your tenants’ needs.
Always Answer can fill out maintenance requests, lease inquiries, even work with emergency call answering services to make your management firm run more smoothly, regardless of scale.
Small and Personal: Maybe your company prides itself on being local, personal, and on the smaller side. Maybe you manage one building or area and therefore think that live answering services aren’t really a necessity for you. But with small businesses and that personalized feel comes small employee families.
If you only have 1 or 2 workers in the office at a time, what happens when 2 or 3 calls come in? Oftentimes, at least one of those calls will go without the answers they needed. That may very well drive them to call the next property on their list. But with live answering services, you can have 50 calls at once or only 2, either way, we’re there to answer them each with the personal feel you build your business on.
Live Answering Services Vs. Automation
Automation – or partial automation – is a great option for many property management firms, but nothing quite beats live answering services – especially in today’s inbound culture, where clients expect a personal experience, not mass engineered answers.
Though automation has its place in the world and can be useful when utilized correctly to streamline your client’s wait-times, calling and instantly hearing another person on the line is something that can set you apart in a positive way from others in your industry.
Just think of your potential new tenants’ perspective; if you are so service-oriented and personalized just in your live call answering, how wonderful must you be to work with as a property manager! Don’t let leasing opportunities slip away because you don’t have the live answering services you need.
Take Action Now with Your Very Own Live Call Answering Services
Request pricing or email us to learn more about how you can try Always Answer live answering services for free for your first week. Or of course, you could always give us a call at 1-800-606-9898 to talk to a live representative. See the difference, and then share it with your potential tenants! We can’t wait to hear from you.