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Long before call centers were known as such, there was a different type of “call center,” often referred to as a “phone room.” Phone rooms were centralized areas of a business where all inbound calls were answered by telephone operators. For those of you old enough to remember corded phones, another form of call center … Read more
Receptionists are often the first person your customers, vendors, and clients speak to when calling your business. They set the tone and provide the first impressions callers receive about your operation. It is important to ensure you have the best person answering your phone calls, in order to make good and lasting impressions. Finding the … Read more
To survive in today’s hypercompetitive climate, small businesses have to be lean and efficient. That means re-evaluating everything and jettisoning old ways of working, even if they’re familiar and comfortable. Finding ways to streamline your business via cloud computing, better management techniques, call center outsourcing, and other methods will help you stay on top in … Read more
What is the difference in a business that makes it, and a business that fails? The primary difference is that those that manage to stay in business and turn a profit are the ones that can bring customers back for more. Repeat business is the saving grace of every type of business, from automotive dealerships, … Read more
Raising funds for special causes is challenging. You have to convince the community that it’s worth parting with their hard-earned money, and that the funds will be used efficiently and effectively to promote the cause they are investing in. There are several ways to build confidence in your contributors, including the use of professional call center … Read more
Are you preparing to open the doors of your new legal practice for the first time? There is a lot to get done. Fortunately, there are some areas where you can cut costs, though there are other areas where it pays to spend generously. Here’s how to get started. Take Business Classes Running a law … Read more
If you think outsourcing phone calls to a call center is too expensive, consider one function of a call center that can quickly pay for itself. Many professionals and small businesses depend on appointments with clients for income, including financial planners, lawyers, and medical professionals. A call center can help tremendously with these if it … Read more
As your business grows, inevitably your phones start ringing more. Many companies think adding automated prompts and messages is the best solution for this. Easy problems are solved without taking time away from your employees. This method, however, may keep you from figuring out issues customers are having. A call center, instead, allows you to … Read more
The experience your customers have matters. It can revolutionize your business or cause it to fail. With the shifts in technology, their expectations for service are changing. Most people carry smart phones, tablets and other devices that connect them not only to your phone lines, but the Internet. Mobile Expectations People who use smart phones … Read more
Some companies will hire anyone to be a call center representative. The person is put directly onto the phone lines without any training, which can be dangerous for your business. The representative won’t know how to handle difficult situations, answer questions about your business, or deal with basic customer needs. When properly trained, an answering … Read more
