4 Reasons Always Answer is Thankful this Season

Thankful holiday graphic

The season of holiday cheer, turkey, and thankfulness is just around the corner, and that means it’s a great time to reflect on the year’s successes, lessons, and all the blessings we have that we can be grateful for. And that’s why Always Answer wants to share with our readers, clients, and community all the … Read more

13 Call Features You Need for Your Small Business

Woman looking at a computer for call features for your small business

The beauty of working with a veteran, tested and true call center and live answering service company like Always Answer, is that we have the experience and expertise, knowledge and foundation, history and varied services to meet any needs you may have. Are you in a specific industry? Need a specific service or feature? Are … Read more

A List of Call Center Terminology Every Agent Should Know

IVR Icon

There is a set of specific key phrases and terminology every call center agent should know that is universal and used throughout the industry. FCR (First Call Resolution): The goal or objective of every agent should be to attempt to resolve a customer’s issues on the first call. Blended Agent: This is a person who … Read more

5 Simple Ways to Nurture Your Customers

Smiling Woman Customer Service Specialist

Customer experience is important in not only getting new customers but also keeping repeat customers. Think you could do more to take care of your clientele? It never hurts to go the extra mile in ensuring your customers are satisfied and receive nothing but the best customer service. Here are 5 simple ways to nurture … Read more

5 Tools to Make Your Business Look Bigger

Making Your Small Business Look Bigger

For some consumers, working with a small business seems risky because of its size. Customers want to know that they can trust a company before doing business with it, but, with a smaller customer support staff and limited resources, building trust is a little harder for small businesses. Here are 5 tips to make your … Read more

5 New Year’s Resolutions to Grow Your Small Business

Resolutions to Grow Your Small Business

As a business owner, chances are that you’ve made some personal New Year’s resolutions. Maybe you want to lose weight, quit smoking, or take more time to explore the world. While personal resolutions are important, have you ever thought about creating New Year’s resolutions for your company? A resolution is all about making changes and … Read more

How to Market Your Business on a Small Budget

Running A Small Business With A Low Budget

You’ve taken the leap and started your business, but now comes the true test: getting your name out there. Coming up with enough money to develop and execute a full-blown marketing campaign is an uphill battle, especially for startups and small companies, but the good news is that there are plenty of low-cost marketing tactics … Read more

Things You Need to Start a Profitable Business

Things You Need to Start a Profitable Business

Going into business for yourself can be both scary and exciting at the same time. Before you jump headfirst into your new venture, it is vital to ensure you are prepared. Failing to plan and prepare will lead to setbacks and potentially kill your business dreams. Money – You will need money to start the … Read more

How to Handle Negative Customer Feedback Constructively

There are right and wrong ways to respond to negative customer feedback. It is important to develop the proper methods to ensure the success of your business. Today, customer feedback is a vital part of business development. Thanks largely in part to social media and customer feedback sites, people today are better informed about business … Read more

A Brief History of Call Centers

Long before call centers were known as such, there was a different type of “call center,” often referred to as a “phone room.” Phone rooms were centralized areas of a business where all inbound calls were answered by telephone operators. For those of you old enough to remember corded phones, another form of call center … Read more